Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide customer service. Manage incidents. Usability testing. Supervision: No supervision responsibility. Student status: Full time enrollment. Computer and technology knowledge: Project management software. HTML editing software. Software development. Mac OS. JavaScript. SQL. Spreadsheet. PHP. WordPress. HTML. Software quality assurance. Type of experience: Call centre. Area of work experience: Quality assurance or control. Area of specialization: E-commerce. Security and safety: Basic security clearance. Transportation/travel information: Own transportation. Willing to travel. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Repetitive tasks. Manual dexterity. Attention to detail. Sitting. Own tools/equipment: Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Do you have experience working in this field?. Do you have the equipment you need to work from home (like internet and a workspace)?. Do you have the required certifications listed in the job posting?. Employment terms options: Flexible hours. Experience: 3 years to less than 5 years. Employment terms options: Day. Workplace information: Hybrid. Health benefits: Dental plan. Health care plan. Paramedical services coverage. Financial benefits: Group insurance benefits. Life insurance. Stocks/shares. Long term benefits: Maternity and parental benefits. Other benefits: Free parking available. On-site amenities. On-site recreation and activities. Paid time off (volunteering or personal days). Team building opportunities. Wellness program.