Role description

Job Description:- Application Support Analyst

Job Description

6-8 years experience as Application Support Analyst with 4 years working in a 24x7 Ability to investigate high priority tickets and provide timely updates to Client Should have good written and Oral communication skills to interact with Onsite and Client Should have good knowledge in SQLs as the project will require scripts to be formed for any data fix or for any utility Should have good knowledge in AS400 Cobol Open to work in shifts and provide On call support Willing to work weekends for Product Releases Should be able to support monthend or Yearend batches as per the allotted schedule

Mandatory Skills Working knowledge of Oracle SQL Able to build ad hoc SQL queries Working knowledge of MainframeAS400 Cobol

Key Responsibilities

Support the Unitrax unitholder or record keeping system

Programming languages required are COBOL CLLE SQL

The unitholder or record keeping system runs on IBMi or POWER system

Provide support to internal and external technology and business groups

Communicate directly with enduser clients regarding application and system issues Defect recreation

Analyze database logical and physical structures

Test stored procedures database functions database triggers

Create Query SQL and SEQUEL database views

FundSERV experience a strong asset

Ad hoc query SQL creation for data analysis which is used for troubleshooting and data correction

Debug embedded SQL COBOL ILE programs

Recommend modifications to the existing programs and to the AS400 applications

Document defect corrections On call support on a rotation schedule

Work with team to resolve tickets on priority through defined process and escalation matrix

Coordinate with various client stakeholders to provide technical solutions

Triage issues and provide shortterm and longterm solutions

Speak through the solution with Client and provide insights into entire chain of events and plan for resolution

Perform root cause analysis and work hands on to guide through the problem and incident management process

Coordinate with offshore and other global teams

Provide creative solutions to customer problems to ensure customer satisfaction

Ability to exercise judgment using procedures and practices to determine the appropriate course of action

Excellent analytical and communication skills

Support application Releases and change management functions

Provide support for monitoring of applications logs feeds issue tickets

Should be able to articulate the problem and provide step by step approach to problem and incident management

Skills
Mandatory Skills : AS400 - Cobol, Mainframe Admin, Mainframe DB2
Good to Have Skills : Mainframe Enterprise Cobol, MS SQL Server, MySQL
Other details

Vacancy Type: New Vacancy

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Financial Services Technologies Inc. Canada (“LTIMC FSTI”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Health Care Spending Account
• Short Term and Long-Term Disability Coverage
• Life Insurance
• Group RRSP Plan with Company Match
• Annual vacation and other Paid Leaves
• Maternity Leave Top Up Pay

The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.Accessibility and Reasonable Accommodation: LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at applicantaccommodation.canada@ltimindtree.comso that arrangements can be made for the appropriate accommodations to be in place. Benefits
Compensation range: $80,000.00 to $100,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/