Job Title: Salesforce Production Support Engineer Location: Toronto, ON (Onsite)

Job description: Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.

Key Responsibilities Provide L2/L3 production support for front‑office users across global platforms Manage incident, problem, and change (ITIL) processes Coordinate releases, bug fixes, and enhancements with internal teams and vendors Improve system reliability through monitoring and automation (DevOps/CI-CD) Perform capacity planning and disaster recovery coordination Maintain documentation, runbooks, and knowledge sharing Partner with business, technology, and compliance teams Participate in on-call / weekend release rotation

Experience Required 7 to 12 years of experience in Application/Production Support Prior experience in Capital Markets / Investment Banking platforms strongly preferred

Key Skills (Focused)

Primary Skills (Must Have) Production Support (L2/L3) in enterprise applications Scripting / Automation: Python (or similar) Systems & Databases: Linux/Windows + SQL ITIL Processes: Incident, Problem, Change Management Monitoring & Stability mindset (proactive support, root cause analysis)

Secondary Skills (Good to Have) Monitoring Tools: Geneos, AppDynamics, Dynatrace Scheduling Tools: Control-M / Autosys DevOps / CI-CD: Jenkins, GitHub, Ansible Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes Knowledge of Salesforce / Capital Markets platforms

Profile Summary Strong analytical, communication, and stakeholder management skills Ability to operate in a fast-paced, high-pressure trading environment Proactive, detail-oriented, and automation-focused mindset.