About the role
ServiceNow HAM Pro Developer - ServiceNow HAM Pro, Hardware Asset Management, Flexera Migration & ITAM
Location: • Toronto, ON - Hybrid (4 Days WFO)
Duration: • 12 months
Job Title: • ServiceNow HAM Pro Developer (Hardware Asset Management Professional)
Role Overview: • We are seeking an experienced ServiceNow HAM Pro Developer to implement and enhance Hardware Asset Management processes on the ServiceNow platform. • The role focuses on asset lifecycle management, automation, compliance, and integration with enterprise systems to ensure accurate tracking and optimization of hardware assets.
Key Responsibilities: • Implement and configure ServiceNow HAM Pro modules (Asset Lifecycle, Procurement, Inventory, Stockrooms). • Manage end-to-end hardware asset lifecycle (request → procurement → deployment → retirement → disposal). • Configure asset models, stock rules, transfer orders, and inventory workflows. • Integrate HAM with CMDB, Discovery, SCCM/Intune, and procurement systems. • Develop custom scripts, workflows, and automation using ServiceNow scripting (Business Rules, Script Includes, Flow Designer). • Ensure data accuracy and reconciliation between CMDB and asset records. • Implement barcode/RFID-based inventory and asset tracking solutions. • Support audit and compliance requirements (especially for regulated industries). • Create reports and dashboards for asset utilization, lifecycle status, and cost optimization. • Collaborate with ITSM, procurement, finance, and infrastructure teams. • Troubleshoot platform and data issues, and optimize performance.
Required Skills & Experience: • 8+ years of experience in ServiceNow development. • Strong hands-on experience with HAM Pro (Hardware Asset Management Professional). • Solid understanding of IT asset lifecycle management. • Experience with CMDB, Discovery, and ITSM modules. • Proficiency in JavaScript, Glide scripting, Business Rules, UI Policies. • Experience with integration technologies (REST/SOAP APIs, MID Server). • Knowledge of inventory and stockroom management processes.
ServiceNow Certifications Preferred: • CSA (Certified System Administrator). • CIS-HAM (Certified Implementation Specialist – HAM).
Additional Skills: • Experience with SAM Pro (Software Asset Management). • Knowledge of financial tracking (depreciation, asset costing). • Exposure to BFSI or regulated environments. • Experience with ITIL processes. • Good to have RBC experience.
Soft Skills: • Strong analytical and problem-solving skills. • Good stakeholder communication (IT, Finance, Procurement teams). • Attention to detail in asset tracking and compliance. • Ability to mentor junior developers.
Success Metrics: • Accuracy of hardware asset inventory. • Reduction in asset loss and audit findings. • Improved lifecycle tracking and automation. • CMDB and asset data alignment. • Cost savings through asset utilization and reuse.
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About the role
ServiceNow HAM Pro Developer - ServiceNow HAM Pro, Hardware Asset Management, Flexera Migration & ITAM
Location: • Toronto, ON - Hybrid (4 Days WFO)
Duration: • 12 months
Job Title: • ServiceNow HAM Pro Developer (Hardware Asset Management Professional)
Role Overview: • We are seeking an experienced ServiceNow HAM Pro Developer to implement and enhance Hardware Asset Management processes on the ServiceNow platform. • The role focuses on asset lifecycle management, automation, compliance, and integration with enterprise systems to ensure accurate tracking and optimization of hardware assets.
Key Responsibilities: • Implement and configure ServiceNow HAM Pro modules (Asset Lifecycle, Procurement, Inventory, Stockrooms). • Manage end-to-end hardware asset lifecycle (request → procurement → deployment → retirement → disposal). • Configure asset models, stock rules, transfer orders, and inventory workflows. • Integrate HAM with CMDB, Discovery, SCCM/Intune, and procurement systems. • Develop custom scripts, workflows, and automation using ServiceNow scripting (Business Rules, Script Includes, Flow Designer). • Ensure data accuracy and reconciliation between CMDB and asset records. • Implement barcode/RFID-based inventory and asset tracking solutions. • Support audit and compliance requirements (especially for regulated industries). • Create reports and dashboards for asset utilization, lifecycle status, and cost optimization. • Collaborate with ITSM, procurement, finance, and infrastructure teams. • Troubleshoot platform and data issues, and optimize performance.
Required Skills & Experience: • 8+ years of experience in ServiceNow development. • Strong hands-on experience with HAM Pro (Hardware Asset Management Professional). • Solid understanding of IT asset lifecycle management. • Experience with CMDB, Discovery, and ITSM modules. • Proficiency in JavaScript, Glide scripting, Business Rules, UI Policies. • Experience with integration technologies (REST/SOAP APIs, MID Server). • Knowledge of inventory and stockroom management processes.
ServiceNow Certifications Preferred: • CSA (Certified System Administrator). • CIS-HAM (Certified Implementation Specialist – HAM).
Additional Skills: • Experience with SAM Pro (Software Asset Management). • Knowledge of financial tracking (depreciation, asset costing). • Exposure to BFSI or regulated environments. • Experience with ITIL processes. • Good to have RBC experience.
Soft Skills: • Strong analytical and problem-solving skills. • Good stakeholder communication (IT, Finance, Procurement teams). • Attention to detail in asset tracking and compliance. • Ability to mentor junior developers.
Success Metrics: • Accuracy of hardware asset inventory. • Reduction in asset loss and audit findings. • Improved lifecycle tracking and automation. • CMDB and asset data alignment. • Cost savings through asset utilization and reuse.