Project Implementation Manager
Top Benefits
About the role
Who We Are: On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. Key Responsibilities On Location is seeking a Project Implementation Manager to own the day-to-day management, user support, and issue resolution for its enterprise-wide time allocation tool — spanning all business units and properties across the On Location portfolio. This is not a passive support role; the Manager is empowered to independently triage, manage, and resolve issues end-to-end, engaging the right internal partners as needed to drive outcomes. The ideal candidate is a self-starter who exercises sound judgment, brings strong customer service instincts, and has the technical aptitude to administer the tool and produce meaningful reporting. This role sits at the intersection of people, process, and technology — requiring equal parts initiative, problem-solving, and precision. Project Rollout & Implementation Support Support the enterprise-wide rollout of the time allocation project, including the implementation of the time tracking system within Workday across all On Location properties and business units Partner with the project team, Technology, and Finance to coordinate implementation activities, timelines, and milestones — ensuring a smooth and consistent launch experience across functions Develop and execute internal communications related to the rollout, including launch announcements, user guides, training materials, and ongoing updates to keep stakeholders informed and engaged Assist with user onboarding and training during the implementation phase, serving as a go-to resource for staff navigating the system for the first time Track rollout progress across properties, flagging risks or gaps and escalating as needed to keep the project on schedule User Support & Intake Serve as the first point of contact for all inbound queries related to the time allocation tool, triaging questions from staff across On Location’s portfolio of properties and business units Respond to user inquiries in a timely, professional, and solutions-oriented manner — via email, shared inbox, or ticketing system Troubleshoot common user issues (e.g., incorrect allocations, access problems, data entry errors) and escalate complex issues to the appropriate internal teams Document recurring questions and issues; develop FAQs and user-facing resources to reduce volume and improve self-service Cross-Functional Liaison & Issue Resolution Act as the connective tissue between end users and internal stakeholders — liaising with Technology, Finance, and People + Culture teams to investigate, escalate, and resolve issues that fall outside direct user support Coordinate with the project team to communicate platform updates, system changes, and process enhancements to affected user groups Track open issues and follow through to resolution, ensuring stakeholders are kept informed throughout the process Participate in working sessions with cross-functional partners to surface trends, pain points, and improvement opportunities Tool Administration & Maintenance Perform day-to-day administrative tasks within the time allocation tool, including user management, access provisioning, and configuration updates Support the implementation of new features, workflow changes, or integrations as directed by the project team Maintain data integrity within the tool — identifying and correcting errors, flagging anomalies, and coordinating with Finance and Technology on accuracy standards Assist with onboarding of new users and properties as the tool scales across the organization Reporting & Analytics Support Generate and distribute regular reports on time allocation data for property leads, Finance, and senior leadership Support the development and maintenance of reporting templates and dashboards Assist in the preparation of ad hoc analyses, pulling data from the tool and formatting outputs for stakeholder review Track adoption and usage metrics; surface insights that support continuous improvement of the tool and overall program Requirements: 2–4 years of experience in an operations, systems, or project support role — ideally within a complex, matrixed organization Demonstrated experience in a user-facing or customer service capacity, with a track record of responding to queries professionally and resolving issues efficiently Technical proficiency with data management or business tools (e.g., Airtable, Workday, Smartsheet, or equivalent); ability to learn new platforms quickly Strong proficiency in Microsoft Office Suite, particularly Excel and Outlook Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences Highly organized with strong attention to detail and the ability to manage multiple open items simultaneously Self-directed and proactive — able to work independently and move work forward without close supervision Experience supporting a system implementation, tool rollout, or change management initiative Familiarity with time tracking, labor allocation, or workforce planning processes Experience working across multiple business units or properties in a live events, sports, entertainment, or hospitality environment Exposure to reporting tools or basic data visualization (e.g., Power BI, Tableau, or similar) Comfort working with Finance and/or HR data and an understanding of how time allocation data informs business decisions Customer-first mindset — approaches every interaction with empathy, professionalism, and a commitment to resolution Strong follow-through — doesn’t let things fall through the cracks; tracks open items to closure Collaborative and relationship-oriented — builds trust quickly across functions and levels Adaptable and solutions-focused — comfortable navigating ambiguity and shifting priorities Detail-oriented — catches errors before they become problems; takes pride in data accuracy Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings. Hiring Rate Minimum: $60,000 annually(minimum will not fall below the applicable State/local minimum salary thresholds) Hiring Rate Maximum: $80,000 annually TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. About WWE WWE® is an integrated media organization and the recognized global leader in sports entertainment. The company consists of a portfolio of businesses that create and deliver original content 52 weeks a year to a global audience. WWE is committed to family-friendly entertainment on its television programming, premium live events, digital media, and publishing platforms. WWE’s TV-PG programming can be seen in more than 1 billion households worldwide in more than 20 languages through world-class distribution partners including NBCUniversal, The CW and Netflix. In the United States, NBCUniversal’s streaming service, Peacock, is the exclusive home to all premium live events, a variety of original programming and a massive video-on-demand library. Netflix is the exclusive home for WWE programming around the world, other than select international markets. WWE is part of TKO Group Holdings (NYSE: TKO). Additional information on WWE can be found at wwe.com and corporate.wwe.com. About UFC UFC® is the world’s premier mixed martial arts organization (MMA), with more than 700 million fans and approximately 290 million social media followers. The organization produces more than 40 live events annually in some of the most prestigious arenas around the world while broadcasting to over 975 million households across more than 170 countries. UFC’s athlete roster features the world’s best MMA athletes representing more than 80 countries. The organization’s digital offerings include UFC FIGHT PASS®, one of the world’s leading streaming services for combat sports. UFC is part of TKO Group Holdings (NYSE: TKO) and is headquartered in Las Vegas, Nevada. For more information, visit UFC.com and follow UFC at Facebook.com/UFC and @UFC on X, Snapchat, Instagram, and TikTok: @UFC. About IMG IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. About PBR PBR is the world’s premier bull riding organization. More than 1,000 bull riders compete in more than 200 events annually across the televised PBR Unleash The Beast tour (UTB), which features the top bull riders in the world; the PBR Pendleton Whisky Velocity Tour (PWVT); the PBR Touring Pro Division (TPD); and the PBR’s international circuits in Australia, Brazil, and Canada. In 2022, PBR launched the nationally televised PBR Teams league—eight teams of the world’s best bull riders competing for a new championship expanding to 10 teams in 2024—as well as the PBR Challenger Series with more than 60 annual events nationwide. The organization’s digital assets include PBR RidePass on Pluto TV, which is home to Western sports. PBR is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. For more information, visit PBR.com, or follow on Facebook at Facebook.com/PBR, X at X.com/PBR, and YouTube at YouTube.com/PBR. About On Location On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. About Zuffa Boxing Zuffa Boxing is a joint venture between TKO Group Holdings, Inc. (“TKO”) (NYSE: TKO) and Sela, the entertainment conglomerate. TKO serves as managing partner, providing day-to-day operational expertise, management, and oversight of the promotion, with executive leadership anchored by UFC President and CEO Dana White and WWE President and TKO Board Member Nick Khan. The promotion aims to reimagine the sport of boxing by evolving the current model to restore the sport’s rightful place in the forefront of the global sports ecosystem. For more information, follow @Zuffa_Boxing on X; and @ZuffaBoxing on Snapchat, Instagram, Threads, and TikTok.
Similar Jobs
Project Implementation Manager
Top Benefits
About the role
Who We Are: On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. Key Responsibilities On Location is seeking a Project Implementation Manager to own the day-to-day management, user support, and issue resolution for its enterprise-wide time allocation tool — spanning all business units and properties across the On Location portfolio. This is not a passive support role; the Manager is empowered to independently triage, manage, and resolve issues end-to-end, engaging the right internal partners as needed to drive outcomes. The ideal candidate is a self-starter who exercises sound judgment, brings strong customer service instincts, and has the technical aptitude to administer the tool and produce meaningful reporting. This role sits at the intersection of people, process, and technology — requiring equal parts initiative, problem-solving, and precision. Project Rollout & Implementation Support Support the enterprise-wide rollout of the time allocation project, including the implementation of the time tracking system within Workday across all On Location properties and business units Partner with the project team, Technology, and Finance to coordinate implementation activities, timelines, and milestones — ensuring a smooth and consistent launch experience across functions Develop and execute internal communications related to the rollout, including launch announcements, user guides, training materials, and ongoing updates to keep stakeholders informed and engaged Assist with user onboarding and training during the implementation phase, serving as a go-to resource for staff navigating the system for the first time Track rollout progress across properties, flagging risks or gaps and escalating as needed to keep the project on schedule User Support & Intake Serve as the first point of contact for all inbound queries related to the time allocation tool, triaging questions from staff across On Location’s portfolio of properties and business units Respond to user inquiries in a timely, professional, and solutions-oriented manner — via email, shared inbox, or ticketing system Troubleshoot common user issues (e.g., incorrect allocations, access problems, data entry errors) and escalate complex issues to the appropriate internal teams Document recurring questions and issues; develop FAQs and user-facing resources to reduce volume and improve self-service Cross-Functional Liaison & Issue Resolution Act as the connective tissue between end users and internal stakeholders — liaising with Technology, Finance, and People + Culture teams to investigate, escalate, and resolve issues that fall outside direct user support Coordinate with the project team to communicate platform updates, system changes, and process enhancements to affected user groups Track open issues and follow through to resolution, ensuring stakeholders are kept informed throughout the process Participate in working sessions with cross-functional partners to surface trends, pain points, and improvement opportunities Tool Administration & Maintenance Perform day-to-day administrative tasks within the time allocation tool, including user management, access provisioning, and configuration updates Support the implementation of new features, workflow changes, or integrations as directed by the project team Maintain data integrity within the tool — identifying and correcting errors, flagging anomalies, and coordinating with Finance and Technology on accuracy standards Assist with onboarding of new users and properties as the tool scales across the organization Reporting & Analytics Support Generate and distribute regular reports on time allocation data for property leads, Finance, and senior leadership Support the development and maintenance of reporting templates and dashboards Assist in the preparation of ad hoc analyses, pulling data from the tool and formatting outputs for stakeholder review Track adoption and usage metrics; surface insights that support continuous improvement of the tool and overall program Requirements: 2–4 years of experience in an operations, systems, or project support role — ideally within a complex, matrixed organization Demonstrated experience in a user-facing or customer service capacity, with a track record of responding to queries professionally and resolving issues efficiently Technical proficiency with data management or business tools (e.g., Airtable, Workday, Smartsheet, or equivalent); ability to learn new platforms quickly Strong proficiency in Microsoft Office Suite, particularly Excel and Outlook Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences Highly organized with strong attention to detail and the ability to manage multiple open items simultaneously Self-directed and proactive — able to work independently and move work forward without close supervision Experience supporting a system implementation, tool rollout, or change management initiative Familiarity with time tracking, labor allocation, or workforce planning processes Experience working across multiple business units or properties in a live events, sports, entertainment, or hospitality environment Exposure to reporting tools or basic data visualization (e.g., Power BI, Tableau, or similar) Comfort working with Finance and/or HR data and an understanding of how time allocation data informs business decisions Customer-first mindset — approaches every interaction with empathy, professionalism, and a commitment to resolution Strong follow-through — doesn’t let things fall through the cracks; tracks open items to closure Collaborative and relationship-oriented — builds trust quickly across functions and levels Adaptable and solutions-focused — comfortable navigating ambiguity and shifting priorities Detail-oriented — catches errors before they become problems; takes pride in data accuracy Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings. Hiring Rate Minimum: $60,000 annually(minimum will not fall below the applicable State/local minimum salary thresholds) Hiring Rate Maximum: $80,000 annually TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. About WWE WWE® is an integrated media organization and the recognized global leader in sports entertainment. The company consists of a portfolio of businesses that create and deliver original content 52 weeks a year to a global audience. WWE is committed to family-friendly entertainment on its television programming, premium live events, digital media, and publishing platforms. WWE’s TV-PG programming can be seen in more than 1 billion households worldwide in more than 20 languages through world-class distribution partners including NBCUniversal, The CW and Netflix. In the United States, NBCUniversal’s streaming service, Peacock, is the exclusive home to all premium live events, a variety of original programming and a massive video-on-demand library. Netflix is the exclusive home for WWE programming around the world, other than select international markets. WWE is part of TKO Group Holdings (NYSE: TKO). Additional information on WWE can be found at wwe.com and corporate.wwe.com. About UFC UFC® is the world’s premier mixed martial arts organization (MMA), with more than 700 million fans and approximately 290 million social media followers. The organization produces more than 40 live events annually in some of the most prestigious arenas around the world while broadcasting to over 975 million households across more than 170 countries. UFC’s athlete roster features the world’s best MMA athletes representing more than 80 countries. The organization’s digital offerings include UFC FIGHT PASS®, one of the world’s leading streaming services for combat sports. UFC is part of TKO Group Holdings (NYSE: TKO) and is headquartered in Las Vegas, Nevada. For more information, visit UFC.com and follow UFC at Facebook.com/UFC and @UFC on X, Snapchat, Instagram, and TikTok: @UFC. About IMG IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. About PBR PBR is the world’s premier bull riding organization. More than 1,000 bull riders compete in more than 200 events annually across the televised PBR Unleash The Beast tour (UTB), which features the top bull riders in the world; the PBR Pendleton Whisky Velocity Tour (PWVT); the PBR Touring Pro Division (TPD); and the PBR’s international circuits in Australia, Brazil, and Canada. In 2022, PBR launched the nationally televised PBR Teams league—eight teams of the world’s best bull riders competing for a new championship expanding to 10 teams in 2024—as well as the PBR Challenger Series with more than 60 annual events nationwide. The organization’s digital assets include PBR RidePass on Pluto TV, which is home to Western sports. PBR is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. For more information, visit PBR.com, or follow on Facebook at Facebook.com/PBR, X at X.com/PBR, and YouTube at YouTube.com/PBR. About On Location On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. About Zuffa Boxing Zuffa Boxing is a joint venture between TKO Group Holdings, Inc. (“TKO”) (NYSE: TKO) and Sela, the entertainment conglomerate. TKO serves as managing partner, providing day-to-day operational expertise, management, and oversight of the promotion, with executive leadership anchored by UFC President and CEO Dana White and WWE President and TKO Board Member Nick Khan. The promotion aims to reimagine the sport of boxing by evolving the current model to restore the sport’s rightful place in the forefront of the global sports ecosystem. For more information, follow @Zuffa_Boxing on X; and @ZuffaBoxing on Snapchat, Instagram, Threads, and TikTok.