Job Summary: MANAGER, GLOBAL PRODUCT ANALYTICS AND DATA SCIENCE Location: Work From Home - Florida, Texas, Pennsylvania, Arizona, North Carolina, Georgia Division: Ticketmaster NA Line Manager: Senior Director, Product Analytics & Insights Contract Terms: Permanent, Full-Time, 40 hours per week THE TEAM The Global Product Analytics team at Ticketmaster partners across Product, Design, Engineering, Marketing, Strategy, and Finance to shape the fan experience and drive business growth at scale. The team leverages experimentation, behavioral analytics, predictive modeling, and AI-powered insights to inform product strategy, optimize digital experiences, and support smarter decision-making across global markets. As a highly collaborative and fast-evolving organization, the team plays a critical role in driving innovation and measurable business impact through analytical storytelling and strategic partnership. Team members solve complex problems, identify growth opportunities, and help clients and millions of fans connect with the live events they love. THE JOB We are seeking an experienced manager-level analyst to join the Global Product Analytics team. As a Manager, Product Analytics and Data Science, you will deliver data-science driven analytical guidance that informs product development, experimentation, and fan experience optimization. You will work across complex datasets, analytics platforms, and AI-enabled workflows to support high-impact product decisions and business initiatives. This is an exciting opportunity to join a fast-paced and highly visible analytics organization at Ticketmaster. The Product Analytics team is rapidly evolving its capabilities across experimentation, predictive analytics, AI applications, and digital product strategy, helping shape the future of fan and client experiences through innovation and scalable analytics solutions. The ideal candidate brings strong data science fundamentals, hands-on AI fluency, and the analytical instincts to translate complex modeling work into clear product impact. WHAT YOU WILL BE DOING Collaborate with cross-functional teams to define and measure key product metrics aligned with business objectives. Lead data science workstreams including predictive modeling, segmentation, and forecasting to drive product decisions and revenue impact. Evaluate and prototype AI-powered analytical solutions that support forecasting, product optimization, and operational efficiency. Utilize data analysis to uncover trends, patterns, and opportunities that influence product strategy and experience optimization. Translate business requirements into scalable analytical solutions and measurement frameworks. Develop dashboards and recurring analyses to monitor product performance and proactively surface opportunities for revenue and experience improvement. Present findings and recommendations to technical and non-technical audiences in a clear and compelling manner. Support data governance and ensure the accuracy, reliability, and consistency of analytics reporting. Partner with Product, Design, Engineering, and Marketing teams to support roadmap prioritization and business planning. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Exceptional communication and storytelling skills with the ability to translate complex data science and analytical findings into clear, compelling narratives for senior executives. Advanced proficiency in Python applied to statistical modeling, predictive analytics, segmentation, forecasting, and machine learning in a product or digital analytics context. Hands-on experience with generative AI, LLM applications, and AI-enabled analytics workflows, with a track record of applying these to improve analytical outcomes. Strong expertise in SQL and Google BigQuery. Experience working with large-scale datasets and cloud-based platforms such as Databricks. Hands-on experience with digital analytics platforms such as Adobe Analytics, Google Analytics, Contentsquare, Monetate, or Mixpanel. Familiarity with A/B and multivariate experimentation frameworks. Bachelor’s degree in Analytics, Statistics, Economics, Computer Science, or equivalent practical experience. YOU (BEHAVIORAL SKILLS) Ability to partner with stakeholders to understand their use cases, develop analytical frameworks, and provide data-driven strategic business insights. Ability to build rapport and trust with diverse team members and stakeholders. Openness to diverse perspectives and ideas. Ability to identify and focus on high-impact tasks and goals. Strong organizational and time management skills with the ability to meet deadlines and commitments. Flexibility to adjust to changing priorities and evolving business environments. Resilience in the face of setbacks or obstacles. Strong problem-solving mindset with intellectual curiosity and attention to detail. Ability to work collaboratively and contribute positively within a team-oriented environment. Demonstrates Ticketmaster values through reliability, teamwork, integrity, and belonging. BENEFITS & PERKS Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars: HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH: 401(k) program with company match, stock reimbursement program FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS: Volunteer time off, crowdfunding match LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability – Fans and clients count on us to power their live event experiences and we rely on each other to make it happen. Teamwork – While we celebrate individual achievements, we know we have more success as a team. Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this role. Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.