Education: College/CEGEP. Work setting: Computer hardware or software retailer/wholesaler. Help desk. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Certificates, licences, memberships, and courses : CompTIA Security+ Certification. Information technology infrastructure library (ITIL) Certification. Microsoft Certified Solutions Associate (MCSA). Microsoft certified professional (MCP). Microsoft certified solutions associate (MCSA). Computer and technology knowledge: Android. Information Technology Infrastructure Library (ITIL). iOS. MAC. Linux. Device drivers. Networking software. Networking hardware. Networking security. Extranet. Intranet. Internet. Servers. Desktop applications. Security software. Word processing software. Mac OS. MS Active Directory. MS Office. MS Windows. SharePoint. Spreadsheet. TCP/IP. Wireless networks. Transportation/travel information: Own transportation. Own vehicle. Valid driver's licence. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Repetitive tasks. Attention to detail. Own tools/equipment: Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Other: Use of artificial intelligence. Experience: 2 years to less than 3 years. Employment terms options: Day. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: Group insurance benefits. Mileage paid. Other benefits: Free parking available. Other benefits. Parking available.