Senior Platform Administrator (DXP) - ITS - FT Support

• (36013)

Find Your Spot at Humber

At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance, we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.

Job Details:

Position Title: Senior Platform Administrator - DXP
Status: Full-Time Support
Hours: 40 hours per week
Faculty/Department: Information Technology Services
Campus/Location: North Campus – must be comfortable working hybrid, a minimum of four (4) days on-site.
Payband: K

Salary Range: $47.13 - $54.48

Starting Salary: $47.13

Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.

About the Information Technology Services at Humber:
Humber Digital Innovation, Information Technology Services provides leadership for the continuous development of digital experiences delivered on a secure, flexible, and dependable IT environment built on a foundation of transparency, collaboration, client focus, and respect. Together we transform client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated digital solutions to improve collaboration and communication across the Humber community, and improve business processes to enable better decision-making. Digital Innovation, Information Technology Services is always striving to enhance the digital experience for students, staff, and visitors.

About the Senior Platform Administrator - DXP Role:
Under the direction of the Technology Product Owner, the Senior Platform Administrator, DXP is responsible for the ongoing operation and stability of assigned application environments. They bring a strong understanding of the platform and its underlying technologies, enabling effective configuration, management, and maintenance to meet organizational needs and ensure sustainable operations.

The role collaborates with infrastructure teams to ensure robust practices for backup, security, data, and application management. The incumbent stays current with platform updates and maintains active engagement with vendors to understand enhancements and assess their impact on existing capabilities.

Key Responsibilities

• Lead the administration and management of DXP platform applications, ensuring ongoing stability and performance

• Provide day-to-day operational support, maintaining processes, monitoring performance metrics, and reviewing system logs to ensure reliable operations

• Lead the troubleshooting and resolution of incidents, defects, and outages, coordinating with vendors and implementation partners as required

• Review and assess vendor platform updates, communicate impacts to stakeholders, and validate platform performance post-deployment

• Coordinate platform updates for Humber-managed components, including Drupal core and modules, working with vendors and partners to ensure successful delivery

• Manage platform security, including roles, permissions, and adherence to access management procedures and segregation of duties

• Collaborate with ITS teams to maintain and evolve access management processes and controls

• Ensure adherence to platform standards, guidelines, and content requirements, and coordinate resolution of non-compliance issues

• Support site creation and configuration to meet migration and new site requirements

• Support continuous improvement of the platform by identifying opportunities to optimize performance, usability, and content delivery

• Evaluate, coordinate, and support the integration of new modules, ensuring alignment with platform standards and intended functionality

• Collaborate with Product Owners and stakeholders to support evolving digital experience capabilities and platform enhancements

• Contribute to platform improvements by evaluating new features, modules, and capabilities aligned with product needs

• Provide guidance and enablement to content teams and platform users to ensure effective use of the DXP

• Work within a product management model, supporting Product Owners by ensuring platform configurations, changes, and enhancements are technically sound and aligned with platform and architectural standards

About You:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:

Education

• A three-year degree in Information Technology, Computer Science, or a related field.
• Continued education in Information Technology or equivalent experience is required .

Experience/Skills

• At least five years of hands-on experience in large, complex environments designing, building, operating, maintaining, and securing enterprise-class solutions.
• Proven experience administering enterprise level Drupal implementations, including platforms such as Acquia Site Factory, with a strong understanding of platform architecture, governance, and best practices.
• Strong knowledge of Drupal 10, Drupal multisite, Acquia Site Factory, and Acquia Site Studio.
• Experience administering enterprise DXP/CMS platforms.
• Familiarity with personalization platforms such as VWO Personalization or similar tools.
• Strong enterprise application administration experience, with a focus on platform stability, performance, and reliability.
• Proven troubleshooting and problem resolution skills, including the ability to assess, prioritize, and escalate issues as required.
• Solid understanding of operational processes and best practices, with the ability to develop, support, and refine procedures to ensure sustainable operations.
• Working knowledge of web technologies, including PHP, JavaScript and modern frameworks, HTML, and CSS.
• Experience managing integrations with external systems, including APIs, databases, and file-based data sources, to support web content and functionality.
• Experience supporting environments that follow formal quality assurance, code review, and release management practices.
• Experience with Acquia DAM (Widen), Acquia Content Hub, or comparable content and asset management solutions.
• Understanding of coding standards and development best practices, and the ability to ensure adherence within a collaborative delivery environment.
• Superior oral and written communication and interpersonal skills, including excellent active listening skills.
• Understanding of higher education data landscapes is considered an asset.

At Humber College we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

What’s In it for you?

• An opportunity to have an impact with a post-secondary institution, poised to do great things.

• Diverse, hard-working, committed team of people who care about each other.

• Tools and technology that will allow you to succeed at your job.

• Amazing perks

• Highly supportive work culture

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity, and Inclusion

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation

Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca).

Hours Per Week 40

Position Type FT Support

Payband K

Work Locations North Campus 205 Humber College Blvd. Etobicoke M9W 5L7

Job Family Information Technology

Deadline to Apply June 5th, 2026

Job Posting 5/22/26

Department Information Technology Services