Gestionnaire Senior, Soutien des solutions, maintenance et gestion des fournisseurs / Sr Manager, Solution Support, Maintenance & Vendor Management

Saint-Laurent, Canada

Job ID JR0147571

Category Business Intelligence, Business & Strategy

Post Date May. 27, 2026

McKesson, l’une des 10 premières entreprises du classement Fortune Global 500, touche à pratiquement tous les aspects des soins de santé et s’emploie à faire une réelle différence. Nous sommes reconnus pour notre capacité à offrir un savoir, des produits et des services qui rendent les soins de qualité plus accessibles et plus abordables. Chez nous, la santé, le bonheur et le bien-être de nos gens et des personnes que nous desservons sont prioritaires—et nous tiennent à cœur.

Ce que tu fais chez McKesson a de l’importance. Nous favorisons une culture où tu peux t’épanouir et avoir un impact, et où tu es encouragé à proposer de nouvelles idées. Ensemble, nous façonnons l’avenir de la santé pour nos patients, nos communautés et nos équipes. Si tu souhaites dès aujourd’hui contribuer à la santé de demain, nous aimerions avoir de tes nouvelles.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Gestionnaire senior, Soutien des solutions, maintenance et gestion des fournisseurs

Résumé

En tant que gestionnaire senior, vous êtes responsable de la stabilité, de la performance et de l’amélioration continue des solutions en production. Vous dirigez les opérations de soutien, supervisez les activités de maintenance et gérez les fournisseurs afin d’assurer une livraison de services fiable, sécurisée et alignée sur les priorités d’affaires.

Vos responsabilités

Soutien des solutions et opérations

• Diriger les opérations quotidiennes de soutien applicatif
• Assurer la stabilité, la performance et la disponibilité des systèmes
• Piloter la gestion des incidents, problèmes et changements (incluant l’analyse de causes racines)
• Assurer une résolution rapide des incidents selon leur impact d’affaires
• Suivre les indicateurs de performance (KPI) et la santé des services

Maintenance et amélioration continue

• Planifier et superviser les correctifs, mises à jour et activités de maintenance
• Arrimer les interventions aux priorités d’affaires et aux contraintes opérationnelles
• Réduire les incidents récurrents, la dette technique et les risques
• Assurer la conformité aux exigences de sécurité et réglementaires

Gestion des fournisseurs

• Gérer les relations avec les fournisseurs et partenaires externes
• Assurer le respect des ententes de service (SLA) et des engagements contractuels
• Suivre la performance des fournisseurs via des indicateurs et des revues de service
• Superviser la gestion des vulnérabilités et les plans de remédiation
• Collaborer avec les équipes internes (Approvisionnement, Sécurité, Juridique, Finances)
• Gérer les licences et contrats afin d’assurer la continuité des services

Leadership et collaboration

• Diriger et développer une équipe de professionnels TI
• Agir comme point de contact principal auprès des parties prenantes
• Communiquer efficacement lors des incidents et activités critiques
• Collaborer avec les équipes internes pour assurer une livraison fluide
• Favoriser une culture de responsabilité et d’amélioration continue

Votre profil

• Expérience en soutien applicatif, opérations ou gestion des services
• Bonne compréhension des pratiques ITSM (incidents, problèmes, changements)
• Expérience en gestion de fournisseurs et suivi de performance
• Solides capacités d’analyse, de planification et de priorisation
• Excellentes habiletés de communication et d’influence
• Capacité à évoluer dans des environnements complexes et exigeants
• Approche structurée et orientée résultats
• Expérience en environnement réglementé (atout)

Exigences minimales

• Baccalauréat ou expérience équivalente
• Environ 9+ années d’expérience professionnelle
• Expérience en gestion d’équipe

Atouts

• Expérience en soutien applicatif, développement ou systèmes ERP / distribution
• 3 à 5 ans d’expérience en gestion de personnel
• Connaissance des systèmes d’entreprise (logistique, entreposage, finance, facturation)
• Connaissance des pratiques de gouvernance et conformité TI
• Expérience en gestion de fournisseurs et optimisation des coûts
• Bilinguisme (français et anglais) requis

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Job Title

Senior Manager, Solution Support, Maintenance & Vendor Management

Summary

We are looking for a Senior Manager to lead solution support operations, maintenance activities, and vendor management across critical systems. This role drives reliability, performance, and continuous improvement by leading teams, managing third-party partners, and ensuring seamless delivery of support services aligned with business priorities.

What You’ll Do

• Lead and manage teams responsible for application and solution support, maintenance, and incident management
• Oversee end-to-end support operations, ensuring system stability, uptime, and performance meet defined SLAs
• Develop and execute support strategies aligned with business and technology objectives
• Manage vendor relationships, including performance, contracts, and service delivery outcomes
• Drive continuous improvement initiatives across support processes, tools, and operating models
• Establish and monitor KPIs, dashboards, and reporting to track service performance and identify gaps
• Partner with engineering, product, and business stakeholders to prioritize fixes, enhancements, and releases
• Manage escalations, resolve complex production issues, and mitigate operational risks
• Ensure compliance with internal policies, security standards, and regulatory requirements
• Optimize resource allocation, budgets, and support models (onshore/offshore, internal/external)

What You Bring

• Strong leadership experience managing support, operations, or service delivery teams
• Deep understanding of application support models, incident/problem/change management
• Experience managing external vendors and holding accountability for performance and SLAs
• Ability to operate in complex, matrixed environments with multiple stakeholders
• Strong analytical and problem-solving skills with a focus on root cause resolution
• Excellent communication skills with the ability to influence senior stakeholders
• Experience with IT service management tools and frameworks (e.g., ITIL-aligned practices)
• Proven ability to drive operational improvements and deliver measurable outcomes

Minimum Requirements

• Degree or equivalent experience
• Typically requires 9+ years of professional experience
• Typically requires 1+ years of supervisory and/or management experience

Preferred Skills & Experience

• Experience leading large-scale support or managed services environments
• Strong vendor governance and contract management experience
• Background in cloud platforms, enterprise applications, or data platforms
• Experience implementing or improving IT service management frameworks
• Track record of driving automation and support optimization initiatives
• Financial acumen with experience managing budgets and vendor spend

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,

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Notre échelle salariale de base pour ce poste

Our Base Pay Range for this position

$97,700 - $162,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity

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McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com

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or (Canada) Accessibility@mckesson.ca

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. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!