Sr. Production Support Specialist
Top Benefits
About the role
Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
As a Sr. Production Support Specialist at OpenText, you will play a critical role in delivering exceptional technical support experiences that strengthen customer trust and long-term partnerships. This is more than just resolving technical issues—you’ll act as a trusted advisor, ensuring seamless operations for enterprise customers while influencing product and process improvements. Your expertise will directly contribute to customer success, operational excellence, and the reliability of cutting-edge information management solutions used by global organizations.
What The Role Offers
Deliver high-quality, end-to-end technical support by diagnosing and resolving complex customer issues within SLA commitments Act as the escalation point for Customer Support, Cloud Service Delivery, Operations, and Product Development teams Apply structured troubleshooting and critical thinking to identify root causes and implement sustainable solutions Proactively identify recurring issues, trends, and opportunities for process or system improvements Maintain accurate and detailed documentation of incidents, troubleshooting steps, and resolutions using logging tools Collaborate across teams and contribute to knowledge-sharing initiatives, including documentation, FAQs, and training materials Support organizational priorities by participating in special projects, mentoring peers, and improving team capabilities
What You Need To Succeed
Bachelor’s degree in a technical field (e.g., Computer Science) or equivalent combination of education and strong technical aptitude 4+ years of experience in technical support, production support, or a related role Solid knowledge of operating systems (Unix/Linux, Windows, AIX), networking fundamentals, and communication protocols (TCP/IP, SSL/TLS, FTP/SFTP, DNS, etc.) Hands-on experience with databases such as Oracle and MS SQL Server Strong analytical, troubleshooting, and problem-solving skills, with the ability to manage complex technical issues Familiarity with EDI concepts, mapping, and processing is preferred Effective communication skills with the ability to explain technical concepts to both technical and non-technical audiences Flexibility to work rotating shifts, on-call schedules, and manage high-pressure situations
One Last Thing
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. In this role, you’ll be empowered to make a real impact while growing your technical expertise in a collaborative, supportive, and innovation-driven environment.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $60,000 - $90,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
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Sr. Production Support Specialist
Top Benefits
About the role
Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
As a Sr. Production Support Specialist at OpenText, you will play a critical role in delivering exceptional technical support experiences that strengthen customer trust and long-term partnerships. This is more than just resolving technical issues—you’ll act as a trusted advisor, ensuring seamless operations for enterprise customers while influencing product and process improvements. Your expertise will directly contribute to customer success, operational excellence, and the reliability of cutting-edge information management solutions used by global organizations.
What The Role Offers
Deliver high-quality, end-to-end technical support by diagnosing and resolving complex customer issues within SLA commitments Act as the escalation point for Customer Support, Cloud Service Delivery, Operations, and Product Development teams Apply structured troubleshooting and critical thinking to identify root causes and implement sustainable solutions Proactively identify recurring issues, trends, and opportunities for process or system improvements Maintain accurate and detailed documentation of incidents, troubleshooting steps, and resolutions using logging tools Collaborate across teams and contribute to knowledge-sharing initiatives, including documentation, FAQs, and training materials Support organizational priorities by participating in special projects, mentoring peers, and improving team capabilities
What You Need To Succeed
Bachelor’s degree in a technical field (e.g., Computer Science) or equivalent combination of education and strong technical aptitude 4+ years of experience in technical support, production support, or a related role Solid knowledge of operating systems (Unix/Linux, Windows, AIX), networking fundamentals, and communication protocols (TCP/IP, SSL/TLS, FTP/SFTP, DNS, etc.) Hands-on experience with databases such as Oracle and MS SQL Server Strong analytical, troubleshooting, and problem-solving skills, with the ability to manage complex technical issues Familiarity with EDI concepts, mapping, and processing is preferred Effective communication skills with the ability to explain technical concepts to both technical and non-technical audiences Flexibility to work rotating shifts, on-call schedules, and manage high-pressure situations
One Last Thing
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. In this role, you’ll be empowered to make a real impact while growing your technical expertise in a collaborative, supportive, and innovation-driven environment.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $60,000 - $90,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.