• This is Hybrid role (4 days in office /1 days remote)
• Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Greenwich, CT. To offer the finest online trading experience in the world, Interactive Brokers’ TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365
• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system
• Analyze, troubleshoot, escalate and resolve brokerage system operational issues
• Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams
• Provide internal 2nd-level technical support to various teams
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures
• Analyze existing business workflows and participate in developing new process monitoring tools
• Act as the primary escalation point for all brokerage system technical issues
• Investigate and triage real time trade issues with internal and external parties

Benefits

• Competitive Pay with discretionary bonus packages which may include company stock grants
• Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage
• 401k Retirement Savings Plan (generous company match)
• Daily Lunch Allowance
• Wellness Incentives
• Flexible Spending Accounts
• Paid Personal Time and Sick Leave- Strong communication skills, and must be fluent in English
• A Bachelor’s in a financial or a technical discipline
• A working knowledge of general computing and networking concepts
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment
• Experience working with Linux operating systems
• Ability to work weekends
• Knowledge of the securities and commodities markets
• Prior experience in retail or institutional trade support
• Previous experience with scripting languages (e.g., Shell, Perl, Python)
• Desire to explore and learn new concepts, systems and technologies
• Self-motivated and able to handle tasks with minimal supervision
• Superb analytical and problem-solving skills
• Outstanding time management skills
• A strong desire to expand your financial and technical knowledge base
• Excellent collaboration and communication skills