About the role
Responsibilities Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs. Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements. Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.
General Skills Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined. Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches. Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies. Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives. Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc. Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects. Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders. Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up. Experience developing strategies, preparing business cases and cost-benefit analysis. Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement. Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope. Awareness of emerging I&IT trends and technologies. Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills. A team player with a track record for meeting deadlines.
Desirable Skills Experience in the use of information retrieval packages. Knowledge and understanding of Information Management principles, concepts, policies and practices. Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions. Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping. Experience in structured, object oriented and agile methodologies for user requirements. Experience developing performance measures for business analysis evaluation and subsequent follow-up. Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
Requirements Experience and Skill Set Requirements
Core Skills - 45% Experience to feed work to the team and dedicated to looking ahead at upcoming work and grooming requirements so that they’re well-understood, documented, and ready to go Experience with Agile project methodology Experience assembling requirements into coherent user stories Experience in managing the Product Backlog Items, refining them and communicate changes to project manager/Team Lead Requirements documentation experience in the format of concise and clear user stories Breaks epics down into stories and defines acceptance criteria in each story Provides the team with the context they need, i.e., what part of The Big Picture they’re working on Expert in detailed analysis, conversations, and documentation that all user stories call for Experience establishing the backlog as a source of truth from which the team can deliver Meets with the Product Owner to understand the team’s work Story writer experience, make sure the myriad pieces of information that are discussed during a team standup are included in the stories; details, decisions, and dependencies, are documented in the in the right user story. Explain and present very complex technical analyses, options, proposals, reports and recommendations to clients Analytical and problem-solving skills to assess clients' business priorities and needs; to evaluate business and technical design alternatives Experience with user testing; working with UI/UX designer and business analyst to plan user testing sessions including screening and recruiting, facilitate user testing sessions, document and present research findings
Technical Skills - 35% Working knowledge of business system technologies to provide technical expertise and advice Knowledge of design, develop, test and implement systems solutions, and evaluate software/ hardware Proficiency in SQL database querying Knowledge in API design, integration and technical requirement definition Hands-on experience with creating and managing user stories using Azure DevOps Experience using AI tools on business requirements documentation and analysis
Communication Skills - 15% Strong communication, consultation and interpersonal skills to determine client needs; Explain technical concepts to non-technical and technical audiences; Establish effective working relationships with I&IT management, clients, internal and external partners/ stakeholders and project staff Communication skills to discuss client requirements; To discuss of systems development options and technical processes among project team; To discuss with clients, development and operational recommendations given limitations and considerations Writing skills to prepare project reports and presentations to explain analysis and recommendations; To prepare business cases for recommended approach to systems development or acquisitions; To prepare systems documentation and manuals; To prepare metrics and dashboard reports; and, To prepare research finding summary reports
Public Sector Experience - 5% Experience within the public sector, particular with education systems
Must Have: Experience to feed work to the team and dedicated to looking ahead at upcoming work and grooming requirements so that they’re well-understood, documented, and ready to go Experience with Agile project methodology Experience assembling requirements into coherent user stories Experience in managing the Product Backlog Items, refining them and communicate changes to project manager/Team Lead Requirements documentation experience in the format of concise and clear user stories Knowledge of design, develop, test and implement systems solutions, and evaluate software/ hardware Proficiency in SQL database querying Knowledge in API design, integration and technical requirement definition Hands-on experience with creating and managing user stories using Azure DevOps Establish effective working relationships with I&IT management, clients, internal and external partners/ stakeholders and project staff Communication skills to discuss client requirements; To discuss of systems development options and technical processes among project team;
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About the role
Responsibilities Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs. Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements. Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.
General Skills Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined. Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches. Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies. Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives. Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc. Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects. Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders. Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up. Experience developing strategies, preparing business cases and cost-benefit analysis. Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement. Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope. Awareness of emerging I&IT trends and technologies. Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills. A team player with a track record for meeting deadlines.
Desirable Skills Experience in the use of information retrieval packages. Knowledge and understanding of Information Management principles, concepts, policies and practices. Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions. Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping. Experience in structured, object oriented and agile methodologies for user requirements. Experience developing performance measures for business analysis evaluation and subsequent follow-up. Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
Requirements Experience and Skill Set Requirements
Core Skills - 45% Experience to feed work to the team and dedicated to looking ahead at upcoming work and grooming requirements so that they’re well-understood, documented, and ready to go Experience with Agile project methodology Experience assembling requirements into coherent user stories Experience in managing the Product Backlog Items, refining them and communicate changes to project manager/Team Lead Requirements documentation experience in the format of concise and clear user stories Breaks epics down into stories and defines acceptance criteria in each story Provides the team with the context they need, i.e., what part of The Big Picture they’re working on Expert in detailed analysis, conversations, and documentation that all user stories call for Experience establishing the backlog as a source of truth from which the team can deliver Meets with the Product Owner to understand the team’s work Story writer experience, make sure the myriad pieces of information that are discussed during a team standup are included in the stories; details, decisions, and dependencies, are documented in the in the right user story. Explain and present very complex technical analyses, options, proposals, reports and recommendations to clients Analytical and problem-solving skills to assess clients' business priorities and needs; to evaluate business and technical design alternatives Experience with user testing; working with UI/UX designer and business analyst to plan user testing sessions including screening and recruiting, facilitate user testing sessions, document and present research findings
Technical Skills - 35% Working knowledge of business system technologies to provide technical expertise and advice Knowledge of design, develop, test and implement systems solutions, and evaluate software/ hardware Proficiency in SQL database querying Knowledge in API design, integration and technical requirement definition Hands-on experience with creating and managing user stories using Azure DevOps Experience using AI tools on business requirements documentation and analysis
Communication Skills - 15% Strong communication, consultation and interpersonal skills to determine client needs; Explain technical concepts to non-technical and technical audiences; Establish effective working relationships with I&IT management, clients, internal and external partners/ stakeholders and project staff Communication skills to discuss client requirements; To discuss of systems development options and technical processes among project team; To discuss with clients, development and operational recommendations given limitations and considerations Writing skills to prepare project reports and presentations to explain analysis and recommendations; To prepare business cases for recommended approach to systems development or acquisitions; To prepare systems documentation and manuals; To prepare metrics and dashboard reports; and, To prepare research finding summary reports
Public Sector Experience - 5% Experience within the public sector, particular with education systems
Must Have: Experience to feed work to the team and dedicated to looking ahead at upcoming work and grooming requirements so that they’re well-understood, documented, and ready to go Experience with Agile project methodology Experience assembling requirements into coherent user stories Experience in managing the Product Backlog Items, refining them and communicate changes to project manager/Team Lead Requirements documentation experience in the format of concise and clear user stories Knowledge of design, develop, test and implement systems solutions, and evaluate software/ hardware Proficiency in SQL database querying Knowledge in API design, integration and technical requirement definition Hands-on experience with creating and managing user stories using Azure DevOps Establish effective working relationships with I&IT management, clients, internal and external partners/ stakeholders and project staff Communication skills to discuss client requirements; To discuss of systems development options and technical processes among project team;