Service Technician (Citiloc)
Top Benefits
About the role
About Kendrix Technologies Kendrix Technologies is a fast‑growing security and low‑voltage technology company built by people who take pride in solving real‑world challenges. We operate in dynamic commercial, industrial, institutional, and multi‑residential environments, delivering smart, reliable systems that protect people, property, and operations. Our team works hands‑on with access control, video surveillance, intrusion detection, intercoms, electronic locking hardware, parking systems, and building automation, adapting solutions to each client rather than relying on one‑size‑fits‑all approaches. We thrive in environments that reward initiative, problem‑solving, and the willingness to roll up your sleeves and figure things out with your team. At Kendrix, entrepreneurial grit is in our DNA. Team members are trusted to own their work, collaborate closely across disciplines, and contribute ideas that move the business forward. We invest in our people, creating clear paths for skill development, leadership growth, and long‑term careers for those who want to help build something meaningful together. If these values resonate with you, keep reading. Job Title: Service Technician Job Description Position Title:
Service Technician
Department:
Operations
Report to
Service Manager
Manage:
Nil.
Portfolio Focus: Take direction from the Service Manager to manage and complete daily job tasks/projects Provide leadership/mentoring and support to other technical field staff for Citiloc Key Responsibilities: Security Systems Servicing (100% Time Spent) Follow Cititloc, rules, and policies. Service a wide range of products Products and systems that are currently supported and ones that are EOL Perform software disaster recoveries Provide technical support to end user and other field staff Servicing of intrusion systems Servicing of access control systems Servicing of ULC fire monitoring systems Servicing of Intercom and duress systems Fluently provide documentation required by Management team Networking/Computers Setting up Dynamic DNS, LAN, WAN, DHCP, TCP/IP Networks Configuring network routers including firewall rules and port forwarding Design and program network devices Install server/client software Update security patches on specific platforms Update firmware in network devices Windows upgrades Repair computer hardware and software Software recoveries Software upgrades and conversions ULC inspection of fire monitoring equipment UCL inspections of monitored intrusion equipment Ad Hoc Responsibilities: Mentor and support to other technical field staff Knowledge, Skills, Experience and Education: At least 3-5 years of relevant experience Fluent in English (both verbal and written) Having the following Training Certificates is an asset: C-Cure 9000 Genetic Security Center Avigilon ACC and ACM Bosch Security – Intrusion Keyscan Aurora Kantech Corporate/Global Commend Milestone Exacqvision March Networks Boom/Scissor Lift WHIMIS Working at Heights Strong knowledge of all aspects of installation of CCTV, Card Access, Intercom and Intrusion systems. Ability to trouble shoot software and hardware issues Multitasking – managing multiple ongoing service jobs at the same time Knowledge of Excel to import/export data Knowledge of low voltage/ electronics Knowledge of Computer Networking/IT Valid driver’s license with clean driving record Ability to pass Government Security Clearances and Criminal Background Checks #KTHP Why Kendrix Technologies At Kendrix, we believe great buildings start with great people. You’ll join a collaborative, growth‑focused team where your work directly supports meaningful projects, trusted clients, and long‑term company success. You will be a part of building Canada’s next leading technology integrator and we are committed to growing together! Benefits Paid time off Dental care Life insurance Disability insurance Extended health care If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you. Ready to be awesome? Apply today and help us build something special. Kendrix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Service Technician (Citiloc)
Top Benefits
About the role
About Kendrix Technologies Kendrix Technologies is a fast‑growing security and low‑voltage technology company built by people who take pride in solving real‑world challenges. We operate in dynamic commercial, industrial, institutional, and multi‑residential environments, delivering smart, reliable systems that protect people, property, and operations. Our team works hands‑on with access control, video surveillance, intrusion detection, intercoms, electronic locking hardware, parking systems, and building automation, adapting solutions to each client rather than relying on one‑size‑fits‑all approaches. We thrive in environments that reward initiative, problem‑solving, and the willingness to roll up your sleeves and figure things out with your team. At Kendrix, entrepreneurial grit is in our DNA. Team members are trusted to own their work, collaborate closely across disciplines, and contribute ideas that move the business forward. We invest in our people, creating clear paths for skill development, leadership growth, and long‑term careers for those who want to help build something meaningful together. If these values resonate with you, keep reading. Job Title: Service Technician Job Description Position Title:
Service Technician
Department:
Operations
Report to
Service Manager
Manage:
Nil.
Portfolio Focus: Take direction from the Service Manager to manage and complete daily job tasks/projects Provide leadership/mentoring and support to other technical field staff for Citiloc Key Responsibilities: Security Systems Servicing (100% Time Spent) Follow Cititloc, rules, and policies. Service a wide range of products Products and systems that are currently supported and ones that are EOL Perform software disaster recoveries Provide technical support to end user and other field staff Servicing of intrusion systems Servicing of access control systems Servicing of ULC fire monitoring systems Servicing of Intercom and duress systems Fluently provide documentation required by Management team Networking/Computers Setting up Dynamic DNS, LAN, WAN, DHCP, TCP/IP Networks Configuring network routers including firewall rules and port forwarding Design and program network devices Install server/client software Update security patches on specific platforms Update firmware in network devices Windows upgrades Repair computer hardware and software Software recoveries Software upgrades and conversions ULC inspection of fire monitoring equipment UCL inspections of monitored intrusion equipment Ad Hoc Responsibilities: Mentor and support to other technical field staff Knowledge, Skills, Experience and Education: At least 3-5 years of relevant experience Fluent in English (both verbal and written) Having the following Training Certificates is an asset: C-Cure 9000 Genetic Security Center Avigilon ACC and ACM Bosch Security – Intrusion Keyscan Aurora Kantech Corporate/Global Commend Milestone Exacqvision March Networks Boom/Scissor Lift WHIMIS Working at Heights Strong knowledge of all aspects of installation of CCTV, Card Access, Intercom and Intrusion systems. Ability to trouble shoot software and hardware issues Multitasking – managing multiple ongoing service jobs at the same time Knowledge of Excel to import/export data Knowledge of low voltage/ electronics Knowledge of Computer Networking/IT Valid driver’s license with clean driving record Ability to pass Government Security Clearances and Criminal Background Checks #KTHP Why Kendrix Technologies At Kendrix, we believe great buildings start with great people. You’ll join a collaborative, growth‑focused team where your work directly supports meaningful projects, trusted clients, and long‑term company success. You will be a part of building Canada’s next leading technology integrator and we are committed to growing together! Benefits Paid time off Dental care Life insurance Disability insurance Extended health care If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you. Ready to be awesome? Apply today and help us build something special. Kendrix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.