ServiceNow Developer
About the role
Inclusion without Exception
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.
It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.
Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.
ITAM SAM Developer (Flexera to ServiceNow Migration)
Role Summary
The ITAM SAM Developer will design, configure, and support ServiceNow Software Asset Management (SAM Pro) capabilities as part of the migration from Flexera to ServiceNow. The role will focus on software entitlements, license positions, software models, normalization, publisher data, reclamation workflows, and software compliance reporting.
Key Responsibilities Configure and support ServiceNow SAM Pro modules, software models, entitlements, discovery models, normalization, and reconciliation processes. Analyze Flexera software asset and license data and support data mapping, cleansing, transformation, and migration into ServiceNow. Configure software license compliance rules, publisher packs, license metrics, allocations, reclamation workflows, and optimization reports. Collaborate with business users to validate software asset management processes, license compliance requirements, and reporting needs. Partner with integration and CMDB teams to ensure software installations, devices, users, and entitlement relationships are accurately linked and maintained. Support data validation, System Integration Testing (SIT), User Acceptance Testing (UAT), defect resolution, cutover planning, deployment, and post-production hypercare activities. Prepare and maintain documentation including SAM configurations, data mapping specifications, licensing assumptions, workflow designs, and operational handover procedures.
Required Technical Skills Hands-on experience in ServiceNow SAM Pro configuration and development. Strong understanding of software asset management, software lifecycle management, license entitlement, compliance, and optimization processes. Experience with software models, discovery models, publisher packs, normalization, reconciliation, and license metric configuration. Experience using import sets, transform maps, data imports, and reporting capabilities for software asset data migration. Understanding of software reclamation processes, SaaS license management, and software audit/compliance reporting.
Preferred Skills Experience with Flexera SAM data migration, including software entitlements, contracts, license positions, and normalized software asset data. Experience supporting major software publisher licensing models, including Microsoft, Oracle, IBM, Adobe, VMware, and similar vendors. Experience supporting SAM reporting requirements within regulated industries or financial services environments.
Required Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)
Preferred Certifications ITIL 4 Foundation ServiceNow Micro-Certifications related to SAM or ITAM
Experience Requirements: Experience with ServiceNow implementation, configuration, migration, integration, testing, documentation, deployment, and hypercare support. Experience working in Agile/Scrum delivery environments. Experience in Flexera to ServiceNow migration projects is highly preferred. Experience working in banking, financial services, or large-scale enterprise transformation programs is preferred.
Salary Range - CA$ 90,000 - CA$ 110,000 Per Year
TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.
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ServiceNow Developer
About the role
Inclusion without Exception
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.
It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.
Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.
ITAM SAM Developer (Flexera to ServiceNow Migration)
Role Summary
The ITAM SAM Developer will design, configure, and support ServiceNow Software Asset Management (SAM Pro) capabilities as part of the migration from Flexera to ServiceNow. The role will focus on software entitlements, license positions, software models, normalization, publisher data, reclamation workflows, and software compliance reporting.
Key Responsibilities Configure and support ServiceNow SAM Pro modules, software models, entitlements, discovery models, normalization, and reconciliation processes. Analyze Flexera software asset and license data and support data mapping, cleansing, transformation, and migration into ServiceNow. Configure software license compliance rules, publisher packs, license metrics, allocations, reclamation workflows, and optimization reports. Collaborate with business users to validate software asset management processes, license compliance requirements, and reporting needs. Partner with integration and CMDB teams to ensure software installations, devices, users, and entitlement relationships are accurately linked and maintained. Support data validation, System Integration Testing (SIT), User Acceptance Testing (UAT), defect resolution, cutover planning, deployment, and post-production hypercare activities. Prepare and maintain documentation including SAM configurations, data mapping specifications, licensing assumptions, workflow designs, and operational handover procedures.
Required Technical Skills Hands-on experience in ServiceNow SAM Pro configuration and development. Strong understanding of software asset management, software lifecycle management, license entitlement, compliance, and optimization processes. Experience with software models, discovery models, publisher packs, normalization, reconciliation, and license metric configuration. Experience using import sets, transform maps, data imports, and reporting capabilities for software asset data migration. Understanding of software reclamation processes, SaaS license management, and software audit/compliance reporting.
Preferred Skills Experience with Flexera SAM data migration, including software entitlements, contracts, license positions, and normalized software asset data. Experience supporting major software publisher licensing models, including Microsoft, Oracle, IBM, Adobe, VMware, and similar vendors. Experience supporting SAM reporting requirements within regulated industries or financial services environments.
Required Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)
Preferred Certifications ITIL 4 Foundation ServiceNow Micro-Certifications related to SAM or ITAM
Experience Requirements: Experience with ServiceNow implementation, configuration, migration, integration, testing, documentation, deployment, and hypercare support. Experience working in Agile/Scrum delivery environments. Experience in Flexera to ServiceNow migration projects is highly preferred. Experience working in banking, financial services, or large-scale enterprise transformation programs is preferred.
Salary Range - CA$ 90,000 - CA$ 110,000 Per Year
TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.