About the role
Role: IAM Operations Lead Location: Remote Mandate Skills: IAM, PAM technologies and ITIL process Ori 5-6 years of IAM Cybersecurity operations lead
Role Summary The IAM Operations Lead is responsible for end to end IAM operational delivery for Client, ensuring stable services, SLA/KPI adherence, strong governance, and effective customer communication. The role acts as the primary operations interface to client/stakeholders and leads a high performance IAM operations team.
Key Responsibilities • Own day to day IAM operations for Client including JML, access provisioning, de provisioning, modifications, and recertification • Ensure SLA and KPI compliance, monitor backlog, ticket aging, response quality, and drive continuous improvements • Lead operational governance, audits, and compliance reporting aligned to Client requirements • Prepare and present weekly/monthly service reports and lead customer service review meetings • Act as the escalation point for critical IAM incidents and operational risks • Drive operational discipline across ITSM processes (Incident, SR, Problem, Change) • Build, manage, and mentor a high performance IAM operations team (onshore/offshore)
Required Experience • 8+ years in IAM / Security operations with customer facing delivery experience • Strong understanding of IAM concepts (JML, RBAC, access reviews, recertification) • Proven experience in operations governance, KPI tracking, and stakeholder management
Success Measures • SLA & KPI adherence • Reduced backlog and operational defects • Improved audit outcomes and customer satisfaction • Stable, scalable IAM operations for Client
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About the role
Role: IAM Operations Lead Location: Remote Mandate Skills: IAM, PAM technologies and ITIL process Ori 5-6 years of IAM Cybersecurity operations lead
Role Summary The IAM Operations Lead is responsible for end to end IAM operational delivery for Client, ensuring stable services, SLA/KPI adherence, strong governance, and effective customer communication. The role acts as the primary operations interface to client/stakeholders and leads a high performance IAM operations team.
Key Responsibilities • Own day to day IAM operations for Client including JML, access provisioning, de provisioning, modifications, and recertification • Ensure SLA and KPI compliance, monitor backlog, ticket aging, response quality, and drive continuous improvements • Lead operational governance, audits, and compliance reporting aligned to Client requirements • Prepare and present weekly/monthly service reports and lead customer service review meetings • Act as the escalation point for critical IAM incidents and operational risks • Drive operational discipline across ITSM processes (Incident, SR, Problem, Change) • Build, manage, and mentor a high performance IAM operations team (onshore/offshore)
Required Experience • 8+ years in IAM / Security operations with customer facing delivery experience • Strong understanding of IAM concepts (JML, RBAC, access reviews, recertification) • Proven experience in operations governance, KPI tracking, and stakeholder management
Success Measures • SLA & KPI adherence • Reduced backlog and operational defects • Improved audit outcomes and customer satisfaction • Stable, scalable IAM operations for Client