• We’re looking for a Technical Account Manager based in North America to join our growing Customer Success team. As the deepest resource our customers have access to post-sale, you will own the technical success of a portfolio of high-value enterprise accounts, from onboarding through to long-term adoption and scale
• This is a technical advisory role focused on depth, account management
• You’ll partner with Customer Success Managers and Account Executives who own the commercial relationship, while you serve as the trusted authority on implementation, architecture, and platform adoption. You need to earn credibility with staff level engineers and communicate delivery strategy to VP and CTO-level stakeholders in the same breath
• This is a senior IC role with expectations around mentorship and internal contribution
• Serve as the primary technical point of contact post-sale across a portfolio of high-value enterprise customers, from pre-sales handover through the full lifecycle
• Lead onboarding, guide integration architecture, and drive deep Buildkite adoption across complex engineering environments
• Conduct delivery reviews and executive briefings with VP Engineering and CTO-level stakeholders, translating platform findings into strategic business context
• Proactively identify technical risks, blockers, and expansion opportunities across your portfolio and surface them to the right teams
• Work alongside AEs and CSMs to provide the technical credibility that supports renewals and expansion — contributing context and risk assessment without holding commercial ownership
• Advocate for customers internally, translating portfolio-wide patterns into concrete product feedback and roadmap input
• Build and contribute to technical playbooks and onboarding frameworks, and mentor junior TAMs to raise the bar across the team

Benefits

• Yearly budget to spend on travel, conferences, workshops, courses, and books
• Comprehensive health and hospital cover
• Budget for a desk and chair, and a new computer as well as any other tech
• Co-working budget
• 6 weeks of paid leave per year
• Yearly budget to spend on things like yoga, climbing, personal training, or a day at the zoo
• Take time out of work for fitness
• 6 months of paid parental leave if you’re the primary carer, and 3 months if you’re secondary- Practical scripting ability in Bash, Ruby, Go, JavaScript, or Python — you’ll regularly read, write, and debug code alongside customer engineering teams, and it’s core to how you build technical credibility
• A strong technical foundation in DevOps tooling — Terraform, Kubernetes, and cloud platforms (AWS, GCP, or Azure)
• Deep hands-on experience with CI/CD platforms — Buildkite is a strong plus; Jenkins, GitHub Actions, CircleCI, TeamCity, or similar required
• 3+ years in a Technical Account Manager, Customer Success Architect, Solutions Architect, Solutions Engineer, or equivalent post-sale technical advisory role
• Commercial awareness — you understand how your work connects to renewal health, churn risk, and expansion, and you operate effectively alongside the people who own those outcomes
• Experience mentoring junior colleagues and contributing to team-wide capability uplift
• A high tolerance for ambiguity — you create structure and clarity in complex customer environments where ownership is unclear and the right path forward isn’t obvious
• Exceptional communication skills — ability to engage VP Engineering and CTO-level stakeholders on technical strategy, and translate that same conversation clearly for hands-on engineering teams
• Mobile CI/CD experience — iOS and Android build pipelines including Xcode, Fastlane, and Gradle. As Buildkite’s hosted agents platform grows, mobile build expertise is an increasingly valuable addition to the team
• Experience with large-scale monorepo architectures or complex multi-team pipeline configurations
• Prior experience in a high-growth SaaS or developer tools company
• Familiarity with AI-assisted development tooling and how engineering teams are integrating AI into their build and delivery workflows