Join Our Team Here at Stevens, we are more than just a leading Canadian medical supply distributor—we are driven by purpose. Our mission is to bring innovative, top quality, affordable products and services to healthcare providers in an effective manner, and we know that starts with our people. The Stevens Company has been helping to shape Canadian healthcare for over 150 years, and each employee plays a key role in providing the exceptional service and comprehensive healthcare solutions we set out to achieve every day.

Summary

This contract role is critical in supporting effective communication with eCommerce customers and guiding them through account setup processes to ensure a positive experience with Stevens. The position involves working within both the ERP system and the eCommerce platform to troubleshoot issues and ensure accurate customer account configuration across systems. The successful candidate will collaborate with internal teams on account setup and maintain direct communication with Stevens customers across Canada.

Responsibilities

Monitor and manage the web support inbox, ensuring timely responses to customer inquiries in regard to website functionality, account access, online ordering, product information, and account setup. Serve as the first point of contact for all website-related customer inquiries. Triage requests and coordinate with internal departments including IS, Marketing, Sales, and Customer Care teams when necessary, while maintaining ownership of the customer experience, Provide professional, accurate, and customer-focused communication via email, Access customer accounts within Tecys Elite ERP and Magento eCommerce website to investigate and identify root causes, testing reported issues and implement solutions when possible, Monitor trends in customer feedback and website issues, escalating recurring concerns to appropriate teams,

Qualifications

University Degree or College Diploma 2 – 3 years of Customer Service experience Proactive and resourceful attitude and approach Tech-savvy with proficiency in using computers, software applications, and digital tools. Strong communication, organizational and creative problem-solving skills Bilingual (English and French) would be an asset

Health & Safety Compliance:

All duties must be performed in accordance with occupational health and safety regulations, following safe work practices at all times. If interested in this role, please send your resume and Cover letter to: recruitment-recrutement@stevens.ca

Why Work at Stevens?

Success begins with the people who work towards it. When they feel valued, supported and empowered to reach their own potential, new ideas and innovations can thrive. Therefore, we are committed to providing a comprehensive benefits and employee program that supports:

Comprehensive Benefits: Full-time employees and their families receive robust coverage including extended health and dental plans and life insurance. Defined Contribution Pension Plan: Employer matched pension plan. Career Development: Professional growth opportunities. Opportunities for Advancement: We actively support internal growth and skill development to help you build a lasting career with us.

A Workplace Where Everyone Belongs

Diversity, equity, and inclusion are core to who we are. We respect, value and celebrate people from all backgrounds, and are committed to ensuring all feel supported and empowered to reach their full potential. We do not tolerate discrimination of any kind and foster a culture of respect and inclusion. Diverse viewpoints spark innovation and help deliver creative solutions; at The Stevens Company we celebrate diversity and recognize our staff for their abilities. Get Involved!

Definitely not all work and no play, here at Stevens we love to get involved in activities that promote community, connection and good fun! Our Social Committee does a fantastic job of organizing various activities, games and events throughout the year, including but not limited to; STEVENGO, Family & Friends events, spirit days, holiday events and various fun-filled initiatives to support charities both local and national we are proud to partner with. To learn more about the fun being had at Stevens, check out our LinkedIn: linkedin.com/company/the-stevens-company-limited

Grow With Us

If you’re passionate about helping others, thrive in a supportive and inclusive team environment, and want to be part of a company making a real difference in Canadian healthcare, we’d love to hear from you.