Education: College/CEGEP. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Manage incidents. Personal suitability: Accurate. Excellent oral communication. Organized. Time management. Screening questions: Are you available for shift or on-call work?. Are you available to start on the date listed in the job posting?. Are you currently a student?. Do you have experience working in this field?. Employment terms options: Early morning. Government programs: Recognized employer. Employment terms options: Flexible hours. Experience: Experience an asset. Support for youths: Participates in a government or community program or initiative that supports youth employment. Offers on-the-job training tailored to youth. Offers mentorship, coaching and/or networking opportunities for youth. Provides awareness training to employees to create a welcoming work environment for youth.