Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Key Responsibilities

• Provide L2/L3 production support for Oracle Retail RMS (Retek) and related applications. • Troubleshoot and resolve incidents, perform root cause analysis, and support Major Incident Management (MIM).

• Monitor and support batch processing, job scheduling, and daily operational workflows.

• Develop and maintain Oracle Forms & Reports components.

• Write and optimize PL/SQL procedures, packages, and database objects.

• Develop and maintain Pro*C programs for retail processing workflows.

• Support Oracle Transportation Management (OTM) integrations and data flows.

• Perform performance tuning and query optimization to improve system efficiency.

• Use IBM Tivoli and monitoring tools to track system health and batch performance.

• Support problem management activities and implement long-term fixes.

• Collaborate with business and technical teams for enhancements and system improvements.

• Maintain documentation, SOPs, and knowledge articles for operational support

Primary Skills (Must Have)

• Oracle Retail RMS / Retek 6.x

• Oracle Forms & Reports

• Oracle PL/SQL

• Pro*C • Oracle Transportation Management (OTM)

• Batch processing & Shell scripting (Unix/Linux)

• Production Support & Incident Management (L2/L3)

• Problem Management & Major Incident Management (MIM)

• Performance tuning & query optimization • IBM Tivoli monitoring tools

Secondary / Nice-to-Have Skills

• Retail merchandising & supply chain domain knowledge

• Oracle Retail Integration (RIB) exposure

• Unix/Linux administration basics

• Experience with large-scale retail environments

• Automation & monitoring enhancements

• Exp erience working in onshore-offshore support models

Job Specification Experience

• 8+ years of experience working with Oracle Retail RMS / Retek environments.

• Strong experience in production support and enterprise retail systems.

• Experience supporting high-volume batch processing environments.""""""

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Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

Location

Toronto, ON

Job Function

TECHNOLOGY

Role

Executive

Job Id

413858

Desired Skills

Retek RMS | Server Support