Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Help desk. Tasks: Coordinate access and use of computer networks. Install software. Load printer with paper and forms. Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment. Monitor the performance of computer systems and networks. Troubleshoot, maintain and upgrade web server hardware and software. Evaluate and install computer hardware, networking software and operating system software. Provide problem-solving services to network users. Implement data, software and hardware security procedures. Perform routine network start up and close down and maintain control records. Set up local area networks and connections to the Internet. Implement network traffic and security monitoring software, and optimize server performance. Respond to requests for help and information from Website visitors and Website designers. Supervise technical staff. Supervision: 1 to 2 people. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Standing for extended periods. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Judgement. Organized. Team player. Dedication. Screening questions: Are you available for shift or on-call work?. Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 1 year to less than 2 years.