<strong>CFMWS - WHERE PURPOSE MEETS PASSION!</strong><p><span>At Canadian Forces Morale and Welfare Services (CFMWS), we?re more than just a workplace; we?re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.</span></p> <p><span>Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.</span></p> <p><span>As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.</span></p><strong>SISIP FINANCIAL</strong><p><span>A full suite of financial solutions, tailored to the realities of our Canadian Armed Forces Members and their families, is offered through the SISIP Financial division within CFMWS. In addition to conventional insurance, investment and financial advice products and services, we pride ourselves in delivering preventative financial education and, where required, counselling, to support our members? financial wellbeing. At SISIP, we keep our members at the center of everything we do. Our ultimate target is the right solution at the right time for our members, and our commission-free environment reinforces this. As a social enterprise, the profits we make help fund programs within the Canadian Armed Forces (CAF) community to benefit members and their families.</span></p> <p><span>SISIP Financial services are available to Canadian Armed Forces Members both virtually and in-person. We have 23 offices located in CAF communities across Canada. Our national office is located in Ottawa.</span></p><strong>THE ROLE</strong><p><span>As the SISIP Financial Engagement Manager, you would be a key member of the Experience Management (XM) team whose purpose is to improve member engagement and experience while driving business growth through the development of new processes, tools and campaigns.</span></p> <p><span>Within your role, you would collaborate closely with other members of the SISIP XM team as well as the CFMWS Marketing team to execute on marketing campaigns while keeping subject matter experts and members of our advisory team involved and informed. You would be a primary user of our marketing automation platform, Customer Insights - Journeys, and use it to assist with the monitoring, maintenance and improvement of triggered member engagement journeys.</span></p> <p><span>Other projects and responsibilities will include strengthening our network of local partners and publications through relationship building and process improvements, initiating an influencer/testimonial program, and conducting regular audits of our website content and digital assets to advise on updates and opportunities for improvement.</span></p> <p><span>The successful candidate will have experience in the financial services industry and an understanding of sales and financial products. Familiarity with Microsoft Dynamics CRM will be considered an asset.</span></p><strong>QUALIFICATIONS</strong><p><span><strong><span>Education, Certifications and Licenses</span></strong> </span></p> <p><span>Bachelor?s degree in Marketing, Business Administration, Commerce, or a related field AND some years of experience in financial services, marketing, customer data anal