Company Description

With 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network. We specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management, which includes payroll management. Innovation is at the heart of our activities and we partner with our customers to solve crucial issues and ensure the well-being of patients and all members of the health sector. Today, our solutions support 320,000 healthcare professionals and over 6 million patients.

At LGI Healthcare Solutions, we value diversity and equal access to employment for all. Should you require specific assistance during the recruitment and integration process, don’t hesitate to let us know. It will be our pleasure to accommodate you while respecting the confidentiality of your personal information.

Job Description

Are you looking to advance your career by joining a team of bright and bold professionals dedicated to improving patient care?

Take the leap and unlock your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence.

How will your contributions be valued?

Relational Database Management System

• Provide on-call support for the relational database management system to ensure compliance with service agreements;
• Deliver daily Level 3 support to all Customer Experience Advisors, Professional Services Specialists, and Developers regarding the use of the relational database management system;
• Administer LGI client databases by applying best practices (optimal parameter configuration, backup strategies, etc.);
• Demonstrate expertise with SQL Server high availability and disaster recovery solutions (Always On);
• Manage and control database access permissions.

Optimization and Improvement of Work Tools

• Optimize external client databases to ensure maximum performance and resolve recurring issues;
• Test internal database-related solutions and recommend improvements or changes to existing methods when required;
• Develop and write training materials, procedures, and documentation to enable advisors and specialists to provide first-level support whenever possible. This training and support responsibility also applies to external clients.

Problem Analysis

• Clearly identify issues and develop action plans to recover databases in the event of disasters (corruption, data deletion, or similar situations);
• Analyze and minimize the risk of service outages for external clients by proposing redundancy tools and processes for environments.

Other Related Responsibilities

• Provide guidance during RFP processes and supply relational database management system information for proposal documentation when needed;

• Participate in training sessions and professional development workshops to ensure high-quality service delivery to internal and external clients;

• Collaborate actively with the SQL Server Architect (modeling, strategic direction, etc.).

Qualifications

What you will bring to LGI Healthcare Solutions to succeed in this role:

• University degree or other certification in Computer Science or combination of experience and expertise pertinent to the role;

• 10 years of experience working with database management systems;

• Commitment to ongoing training relevant to the role in order to stay current with technologies;

• Excellent knowledge of Microsoft SQL Server;

• Good knowledge of the Windows operating system;

• Knowledge of Oracle databases;

• Team spirit, attention to detail, and professional integrity;

• Strong analytical skills;

• Ability to manage stress and priorities effectively;

• Self-sufficiency and autonomy;

• This position requires fluent French, as the candidate will work with documentation in French and communicate verbally and in writing with French-speaking partners, clients, vendors, and colleagues.

• Professional level English would be considered an asset.

Additional Information

Here are the many benefits to ensure your personal and professional well-being as well as financial health:

• Remote, in-office, or hybrid work, with the option of flexible hours to promote balance and performance
• Group insurance plan and group RRSP with employer participation in effect from day one
• Minimum of 3 weeks vacation + 5 days personal leave per year
• Access to a telemedicine service and a complete assistance program for all employees and their family
• Access to a leading e-learning platform and hours allocated for training and professional development
• More than 40 years of expertise in the health IT field opens the door to many career opportunities
• Projects integrating Agile methodology
• Employee discount program
• An organizational culture rooted in the values of courage, determination, excellence, and collaboration around which we come together to develop technology solutions for the healthcare field.

If you are interested in this position, we would be very happy to tell you more about the role, the team, and life at LGI Healthcare Solutions.

Apply now!