At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Field Service Implementation Representative Location: For this position, we are looking for someone who lives in the Greater Toronto Area (GTA) in Ontario and/or resides within 100 km of a major metropolitan airport. A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience. The Opportunity: As the Field Support Implementation Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, molecular, pathology, urinalysis, and automation solutions. You are an effective problem solver passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery. Building relationships with laboratory systems operators and managers for a dedicated customer base and use your strong communication and active listening skills to identify and diagnose customer issues and provide accurate and timely resolution. Participating in service, sales and customer meetings, where required. Collaborating with the Customer Support team on installations (pre-site inspections, technical installation), upgrades and issue resolution, where required. Performing preventative maintenance and technical service bulletin resolution to support regional teams, as needed. Working with local teams to install and configure instrument software and hardware components, as required. Working with local RIS application specialist and technical specialist teams to install, configure and support IT software and hardware components as needed. Supporting technical issues during the installation process to ensure installations are completed successfully. Acting as implementation crew team member or lead to ensure and maximize efficient completion of installations. Processing service activity close-outs at the end of each customer site visit. Able to manage day-to-day administrative activities. Who you are: You hold a diploma of collegial studies in electronic technology or related education. You possess 5+ years of relevant field service experience, laboratory experience is considered a strong asset. You have prior customer support experience. You demonstrate knowledge of IT systems & Network infrastructure and Customer Centricity. In this position, you will be in contact with colleagues and customers across Canada. English and French bilingualism is preferred (written and spoken). You have a valid and complete driver's license in Canada. This position requires 95% travel, including overnight travel, and requires that the candidate reside within 100km of a major metropolitan airport. As this is a field based role, periodic travel for supporting our customers within Canada, Europe and the United States for training. Relocation benefits are not available for this posting. The expected salary range for this position based on the primary location of Ontario is 79,144.00 and 103,876.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company. We use artificial intelligence to screen, assess or select applicants for this role. This posting is for an existing vacancy at Hoffmann-La Roche Ltd. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.