Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacant AppOps, Specialist role will report to the AppOps, Principal. The AppOps, Specialist will be responsible for the maintenance and support of Interac’s highly distributed, high-performance payment system. You will diagnose and resolve application issues to ensure optimal performance and availability of all our IT applications and provide root cause analysis with recommendations for improvements. You will also focus on Application Reliability and Resiliency activities including proactive monitoring, responding to alerts and automation. You will be required to be available on call and will work with senior members of the team to gather monitoring requirements from stakeholders and deliver solutions utilizing the enterprise monitoring toolset, paving way to the SRE based next generation Interac platform .

What You Will Do :

• Work on large scale Java applications, database architectures, application monitoring and fault management.
• Demonstrate a solid understanding of Linux, Websphere, Firewalls, Load balancers, REST API
• Troubleshoot applications by leveraging APM tools like AppDynamics/Dynatrace.
• Having an SRE mind set towards ensuring Application Availability
• Identifying the application monitoring needs or performance issues and instrumenting them appropriately in AppDynamics and Splunk
• Design and instrument AppDynamics monitoring and tuning (health rules, alerts) for various applications.
• Identify areas of automation for building self-remediation needs.
• Create performance analysis reports & dashboards for application teams.
• Propose and implementing solutions to improve application availability and reliability.
• Manage API & Microservices technologies and containers

What You Bring :

• You have a University Degree in Computer Science Engineering or equivalent combination of education and experience.
• You are experienced in Core Java Object Oriented programming and understanding of basic Enterprise Integration Patterns.
• You have experience in application support and maintenance of Java/JEE applications.
• You have good knowledge of REST APIs.
• You have debugging expertise in Java tool stack.
• Must have minimum 3 years experience in Application Support with focus on improving application reliability by enhancing application monitoring, designing and instrumenting monitoring dashboards and tuning of alerts preferably with AppDynamics, Splunk and ELK.
• Overall you have 8+ years software development (Java)/ maintenance experience; preferably with experience in payment system or banking domain.
• Excellent understanding of ITIL service management processes.
• Skilled in IT problem diagnosis and resolution.
• You have experience in supporting high-throughput, low latency systems.
• You have experience in maintaining high-performance, service-oriented architectures.
• You are experienced in scripting tools such as Power shell, BASH, Python, Ansible.
• You must have RDBMS expertise - Oracle and/or DB2.
• You have solid understanding of different types of open source packages, preferably anything Spring, Apache and data transformation (jaxb2, json, xml).
• You have strong communication skills - verbal and written (technical documentation).
• You have participated in the overall delivery of software components as part of an agile development process.
• Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.
• Willingness to learn new technologies and maintain industry knowledge.
• You have a demonstrated ability to achieve successful outcomes when handling difficult situations & customers.
• You have a demonstrated ability to manage multiple priorities & follow through on projects to completion.
• You’re able to stay organized and deal with information coming from different sources at once.
• You stay positive and thrive under pressure.
• Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.
• SRE (Site Reliability Engineering) expertise is a nice to have.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

What We’re Offering:

The hiring range for this position is $75,000 to $115,000 , and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge
• Comprehensive employer-paid benefits coverage for peace of mind
• Market-leading employer-funded RRSP program to invest in your future
• Flexible hybrid work model for better work-life balance
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
• Pregnancy and parental leave top-up to support growing families
• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.
• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.
• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.
• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.
• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.