Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Consulting firm. Government department and/or agency. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Computer and technology knowledge: Networking software. Networking hardware. Networking security. Extranet. Intranet. Internet. Servers. Desktop applications. Security software. Mail server software. MS Office. MS Windows. Security and safety: Bondable. Criminal record check. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Fast-paced environment. Tight deadlines. Attention to detail. Combination of sitting, standing, walking. Bending, crouching, kneeling. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Initiative. Judgement. Organized. Team player. Experience: 2 years to less than 3 years. Employment terms options: Day.