Job Title: Incident Coordinator Duration: 12 Months Location: Toronto, Ontario, M5X1J9

Job Description: Description:

Your role: The Incident Manager Coordinator supports the end-to-end management of incidents impacting ensuring they are handled in a coordinated, timely, and business-focused manner. Working closely with the Incident Manager, IT teams, and business stakeholders, you help drive consistent execution from detection through resolution and follow-up, with a strong focus on communication, impact awareness, and process adherence. In this role, you contribute to clear communication, accurate tracking, and effective coordination, enabling faster resolution and minimizing client impact. Key accountabilities: Support the coordination of business incidents with the Incident Manager by tracking progress, maintaining documentation, and ensuring timely follow-ups across the incident lifecycle. Develop and maintain incident impact assessments, identifying affected clients, products, and services in collaboration with internal teams. Draft and distribute clear, accurate internal and client communications, aligned with approved messaging. Support incident bridge calls, including logistics, note-taking, action tracking, and follow-up coordination. Maintain accurate and up-to-date incident logs, timelines, and documentation to ensure complete and traceable records. Contribute to post-incident reviews (PIRs) by gathering data, documenting outcomes, and tracking remediation and preventative actions. Support continuous improvement efforts by identifying gaps, trends, and opportunities to enhance incident processes, tools, and templates. Collaborate closely with technology, operations, product, and support teams to ensure timely and accurate information flow during incidents. Provide backup support to the Incident Manager, assisting with coordination and communications during high-priority incidents or periods of absence. Provide on-call, after-hours support to coordinate and support critical incident response activities. Qualifications: Bachelor's degree in information technology, business administration or a related field 3+ years of experience in a support, operations or incident management role, preferably in wealth management Strong organizational skills with the ability to manage multiple tasks and priorities in time‑sensitive situations Clear and professional written and verbal communication skills Familiarity with incident management, service operations, or operational risk concepts is an asset Exposure to ITIL practices or incident management frameworks is an asset