Bulletproof is an award‑winning IT, security, and compliance partner helping organizations operate with confidence.

For more than 20 years, we’ve supported public and private sector organizations across North America and beyond with innovative, Microsoft‑powered solutions that reduce risk, modernize environments, and drive real business outcomes.

What sets us apart is our ability to deliver from strategy to execution. Customers choose Bulletproof as their one partner across IT, security, compliance, and managed services -from 24/7 SOC operations and managed IT to cloud transformation, governance, and professional services.

Our impact is global, our work is industry‑recognized, and our focus is practical, flexible solutions that work in the real world.

At Bulletproof, technology matters but people come first. Our vision is to serve, secure, and empower the world through people and technology, one customer at a time. When you join Bulletproof, you join a team that values ownership, innovation, and meaningful impact while giving you room to grow alongside leaders in the industry.

What we have to offer:

• Challenging Work - We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about.

• Great People - We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.

• Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.

• Diversity, Equity and Inclusion - We celebrate each other’s differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

Position Overview:

The SOC Team Lead provides leadership, guidance, and technical expertise to a team of security professionals within the SOC. You will be responsible for managing and coordinating the day-to- day operations of the team, ensuring the timely and accurate handling of security incidents, and driving continuous improvement of SOC processes and procedures.

Responsibilities:

• Lead and manage a team of security analysts, providing guidance, mentorship, and support. Assign tasks, monitor performance, conduct regular team meetings, and foster a collaborative and productive work environment.

• Act as a point of contact for clients, maintaining regular communication, understanding their security needs, and addressing any concerns or escalations.

• Oversee the team's incident response activities, including triage, investigation, and resolution of security incidents. Ensure adherence to response protocols, SLAs (Service Level Agreements), and client-specific requirements.

• Drive process improvements and enhancements to SOC workflows, tools, and procedures. Identify opportunities to optimize efficiency, enhance detection capabilities, and streamline incident response processes.

• Prepare regular reports and documentation on SOC activities, incident metrics, and performance indicators. Provide insights and recommendations to clients and internal stakeholders to improve security posture.

• Foster collaboration and knowledge sharing among the team members and other departments within the MSSP. Promote a culture of continuous learning, professional development, and staying updated on emerging security threats and industry trends.

• Other duties as assigned.

Required Education and Other Credentials:

• Bachelor’s degree in Computer Science or equivalent experience relevant to network security with relevant industry certifications.

• CISSP and other technical security certifications (e.g. Information Systems Security Architecture Professional, Information Security Engineering Professional, Certification and Accreditation Professional, or equivalent certifications).

Qualifications & Experience:

• Several years of experience working in a security operations role, preferably in a SOC environment within an MSSP or similar organization. Previous experience in team leadership or management is highly desirable.
• Strong understanding of security technologies, including SIEM systems, intrusion detection/prevention systems, firewalls, endpoint protection, and vulnerability management tools.
• Familiarity with cloud security concepts and technologies.
• Proficiency in incident response methodologies, forensic analysis techniques, and threat hunting strategies.
• Experience in managing and responding to security incidents across multiple client environments is advantageous.
• Proven leadership skills with the ability to manage a team effectively, prioritize tasks, and handle multiple client engagements simultaneously.
• Excellent client-facing skills, with the ability to understand client requirements, address concerns, and build trusted relationships.
• Strong written and verbal communication skills, including the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
• Active listening and presentation skills are essential.
• Ability to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals.
• Must have the ability to manage and resolve complex Department matters by defining problems, collecting data, establishing facts and drawing valid conclusions.
• Proficiency in using Microsoft Office, including Word, Excel, and PowerPoint is required.
• Must have the ability to exercise sound judgment.
• Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.