About the role
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join our team as a Software Product Owner where you will be responsible for driving product delivery at the team level by managing and prioritizing the team backlog, setting sprint and product increment goals, and ensuring alignment with business objectives, technical direction, and customer needs. In this role, you will be collaborating closely with development, QA, solution design, business, portfolio, and UX stakeholders to translate priorities into clear, deliverable user stories and guide the team toward high-quality outcomes. What You'll Do: Own, manage, and prioritize the team backlog to ensure alignment with product strategy, technical roadmap, and business objectives. Translate business needs, customer feedback, and product priorities into clear user stories, acceptance criteria, and backlog items. Define sprint goals and support the team in delivering incremental value during each iteration. Participate actively in SAFe ceremonies, including PI Planning, iteration planning, backlog refinement, system demos, and inspect-and-adapt activities. Collaborate with Product Management, Portfolio, Solution Designers, Business Analysts, UX/UI, QA, and development teams to shape, refine, and deliver product capabilities. Ensure backlog items are well understood, appropriately sized, sequenced, and ready for delivery. Make informed product decisions at the team level and provide clear prioritization guidance to the development team. Break down larger features or value streams into smaller, deliverable increments of value. Support the alignment of testing, quality, usability, and delivery expectations across teams. Validate delivered work against acceptance criteria and ensure outcomes meet business and customer expectations. Proactively identify risks, dependencies, and blockers, and collaborate with stakeholders to resolve them. Promote continuous improvement and contribute to Agile maturity within the team. What You Bring: Strong understanding of Agile delivery practices, preferably within a SAFe environment. Experience managing and prioritizing a team backlog. Ability to translate business and customer needs into clear user stories and acceptance criteria. Strong collaboration skills with technical, business, QA, UX/UI, and portfolio stakeholders. Good understanding of software development lifecycle, quality practices, and product delivery. Ability to balance business value, technical feasibility, risk, and delivery capacity when prioritizing work. Strong communication, facilitation, and stakeholder management skills. Ability to make decisions, provide direction, and say no when needed with clear business rationale. Experience participating in PI Planning or similar cross-team planning activities is an asset. Key Skills Clearly connects business objectives to backlog priorities and team-level delivery. Empowers the team to make informed decisions and contribute to solution definition. Demonstrates strong ownership, accountability, and product mindset. Communicates clearly and proactively with stakeholders, clients, and team members. Manages conflict constructively and supports alignment across different perspectives. Focuses on customer value, usability, quality, and business outcomes. Challenges the status quo and act as a change agent for continuous improvement. Builds strong working relationships and promotes collaboration across Agile teams. Assets: Experience working in a SAFe or scaled Agile organization. Knowledge of Agile tools such as Azure DevOps, Jira, or equivalent. Familiarity with product roadmap planning, feature decomposition, and dependency management. Experience in software product delivery, digital solutions, or enterprise application development. Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope. A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way. A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world. Talented people who care Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone. Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.
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About the role
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join our team as a Software Product Owner where you will be responsible for driving product delivery at the team level by managing and prioritizing the team backlog, setting sprint and product increment goals, and ensuring alignment with business objectives, technical direction, and customer needs. In this role, you will be collaborating closely with development, QA, solution design, business, portfolio, and UX stakeholders to translate priorities into clear, deliverable user stories and guide the team toward high-quality outcomes. What You'll Do: Own, manage, and prioritize the team backlog to ensure alignment with product strategy, technical roadmap, and business objectives. Translate business needs, customer feedback, and product priorities into clear user stories, acceptance criteria, and backlog items. Define sprint goals and support the team in delivering incremental value during each iteration. Participate actively in SAFe ceremonies, including PI Planning, iteration planning, backlog refinement, system demos, and inspect-and-adapt activities. Collaborate with Product Management, Portfolio, Solution Designers, Business Analysts, UX/UI, QA, and development teams to shape, refine, and deliver product capabilities. Ensure backlog items are well understood, appropriately sized, sequenced, and ready for delivery. Make informed product decisions at the team level and provide clear prioritization guidance to the development team. Break down larger features or value streams into smaller, deliverable increments of value. Support the alignment of testing, quality, usability, and delivery expectations across teams. Validate delivered work against acceptance criteria and ensure outcomes meet business and customer expectations. Proactively identify risks, dependencies, and blockers, and collaborate with stakeholders to resolve them. Promote continuous improvement and contribute to Agile maturity within the team. What You Bring: Strong understanding of Agile delivery practices, preferably within a SAFe environment. Experience managing and prioritizing a team backlog. Ability to translate business and customer needs into clear user stories and acceptance criteria. Strong collaboration skills with technical, business, QA, UX/UI, and portfolio stakeholders. Good understanding of software development lifecycle, quality practices, and product delivery. Ability to balance business value, technical feasibility, risk, and delivery capacity when prioritizing work. Strong communication, facilitation, and stakeholder management skills. Ability to make decisions, provide direction, and say no when needed with clear business rationale. Experience participating in PI Planning or similar cross-team planning activities is an asset. Key Skills Clearly connects business objectives to backlog priorities and team-level delivery. Empowers the team to make informed decisions and contribute to solution definition. Demonstrates strong ownership, accountability, and product mindset. Communicates clearly and proactively with stakeholders, clients, and team members. Manages conflict constructively and supports alignment across different perspectives. Focuses on customer value, usability, quality, and business outcomes. Challenges the status quo and act as a change agent for continuous improvement. Builds strong working relationships and promotes collaboration across Agile teams. Assets: Experience working in a SAFe or scaled Agile organization. Knowledge of Agile tools such as Azure DevOps, Jira, or equivalent. Familiarity with product roadmap planning, feature decomposition, and dependency management. Experience in software product delivery, digital solutions, or enterprise application development. Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope. A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way. A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world. Talented people who care Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone. Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.