Education: Other trades certificate or diploma. or equivalent experience. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Computer and technology knowledge: iOS. Device drivers. Networking software. Internet. Servers. Security software. Communication software. Mapping and data visualization software. MS Office. Security and safety: Criminal record check. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Ability to distinguish between colours. Sitting. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Do you meet the language requirements listed in the job posting for the position (English or French)?. Employment terms options: Evening. Shift. Morning. Experience: Experience an asset. Employment terms options: Day. Weekend. Overtime required. Overtime available.