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Salesforce Solution Architect - Service Cloud Voice

Enterprise Solutions Inc.about 21 hours ago
Toronto, Ontario, Canada
Senior Level
CONTRACTOR

About the role

Job Title - Salesforce Solution Specialist / Architect Type - Contract Location - Toronto , ON

About the Role Minimum 10X Certified with at least 2 Architect certifications. Should have rich client experience and should have been in client facing roles.

Responsibilities Must have an expert level understanding and 10+ years of directly working with of the Salesforce product suite, Preferably from Financial Services cloud, Sales, Service, Community/ Experience (Bare minimum 3 cloud expertise required). Must have an extensive experience with data migrations from third party systems to Salesforce. Must have a proven desire to continue to grow their knowledge inside the Salesforce ecosystem. Experience of Service Cloud AND Service cloud voice OR (and) Amazon Connect is a big plus – Please check if the candidate has implemented or provided support. 10+ years Salesforce business process design and rules configuration. Must have an extensive knowledge with platform authentication patterns (SAML, SSO, OAuth). 10+ years multi-tier architecture design for scalable solutions with manufacturing and billing systems. 8+ years Integration architecture and tools experience - real-time APIs and ETL - tools such as SAP PI/PO, Mulesoft and Salesforce connect. Expertise in full Salesforce application lifecycle development, including solutioning, planning, development, testing, environment management, release management, code versioning best practices, and deployment methodologies and operationalizing. Must have an expert level of knowledge in configuration as well as in declarative customization and APEX development. Expertise with Salesforce and enterprise architecture best practices design - weighing balance between configuration, customization, use of managed packages, app exchange apps, accelerators, and connectors. Will take the ownership of the Solution Architecture E2E and contribute to the development of the Transformation roadmap, estimates and related projected plans.

Required Skills Expert level understanding of Salesforce product suite, extensive experience with data migrations, knowledge of platform authentication patterns, multi-tier architecture design, integration architecture and tools experience.

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About Enterprise Solutions Inc.

IT Services and IT Consulting