Education: Bachelor's degree. Work setting: Computer hardware or software retailer/wholesaler. Private company, corporation or industry. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you have the required certifications listed in the job posting?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 2 years to less than 3 years. Employment terms options: Day. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Bonus. Group insurance benefits. Life insurance. Registered Retirement Savings Plan (RRSP). Long term benefits: Long-term care insurance. Other benefits: Deferred Profit Sharing Plan (DPSP). Learning/training paid by employer. On-site amenities. Paid time off (volunteering or personal days).