Manager IS Claims Management Solutions
Top Benefits
About the role
This is an internal ICBC job posting. External applicants will not be considered. We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates. At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community. We look forward to hearing from you! Position Highlights We are looking for an experienced team leader to join our IS Claims team as the Delivery Manager. Reporting to the Senior Manager Claims Business Solutions, you will lead the delivery, sustainment, and continuous evolution of technology solutions supporting one of ICBC's largest and most critical business portfolios. Working closely with Claims leaders and stakeholders, you will help shape technology priorities, oversee application delivery, and maximize the value of Guidewire ClaimCenter and the broader Claims application portfolio through the delivery of new business capabilities, platform enhancements, and continuous improvement initiatives. Main Responsibilities Planning and directing the short- and long-term technology portfolio for the Claims business function.
Collaborate with Claims business leaders to develop technology direction, priorities, and roadmaps that enable business objectives and maximize value from Guidewire ClaimCenter and the broader Claims application portfolio. Build and maintain effective working relationships with internal stakeholders, providing consultation and advice on business issues related to applications, technology capabilities, and delivery priorities. Define the scope and structure of new application-related projects originating from client stakeholders; develop project plans and coordinate schedules and deliverables with internal departments; monitor execution and provide governance oversight. Act as a key liaison between senior leaders and management within Claims and Information Services delivery and sustainment teams to address business priorities, operational requirements, technology capabilities, and modernization opportunities. Develop short- and long-term technology plans for Claims through participation in strategic, tactical, and operational planning activities. Partner with Claims leaders to establish portfolio priorities, balancing business value, risk, capacity, and operational sustainability. Oversee the evaluation, acquisition, implementation, and sustainment of software solutions and third-party products and services to ensure a consistent, aligned, and integrated approach. Lead modernization initiatives that improve service delivery, operational effectiveness, customer experience, and business outcomes. Select, train, develop, coach, and assess the performance of reporting staff.
Position Requirements You are a collaborative, adaptable leader who can navigate complexity, build trusted relationships, and deliver practical business outcomes.
At least 5 years of transformational delivery experience in a complex technical environment. Proven people leadership experience, facilitating cross-functional teams and delivering outcomes through collaboration and influence. Strong relationship-building skills and the ability to work effectively with stakeholders at all levels. Clear communication skills, including the ability to explain technical concepts to diverse audiences. Confidence navigating ambiguity while staying focused on business value and outcomes. Experience balancing delivery goals, operational needs, changing priorities, and stakeholder expectations in a large enterprise environment. Experience with Agile delivery, SDLC practices, DevOps principles, cloud architecture, and modern application development approaches. Experience with large-scale business portfolios and stakeholders in a regulated, customer-focused environment. Risk management experience across technical, delivery, operational, and business considerations. Ability to build effective delivery practices that support transformation and modernization. Strong organizational and planning skills in a complex, multi-priority environment. Ability to identify business needs and shape delivery scope that balances cost, time, value, and risk. Strong business acumen, critical-thinking, and knowledge of financial and project governance practices.
About us: At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of. Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.
Collaborative: We include different perspectives to reach our common goals. Supportive: We seek to understand to meet diverse and evolving needs. Straightforward: We simplify the complex to make things easier. Knowledgeable: We gain knowledge through experience and learning to make informed decisions.
Work arrangements defined:
Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
Only candidates legally entitled to work in Canada will be considered for this position. #IND1
Similar Jobs
Manager IS Claims Management Solutions
Top Benefits
About the role
This is an internal ICBC job posting. External applicants will not be considered. We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates. At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community. We look forward to hearing from you! Position Highlights We are looking for an experienced team leader to join our IS Claims team as the Delivery Manager. Reporting to the Senior Manager Claims Business Solutions, you will lead the delivery, sustainment, and continuous evolution of technology solutions supporting one of ICBC's largest and most critical business portfolios. Working closely with Claims leaders and stakeholders, you will help shape technology priorities, oversee application delivery, and maximize the value of Guidewire ClaimCenter and the broader Claims application portfolio through the delivery of new business capabilities, platform enhancements, and continuous improvement initiatives. Main Responsibilities Planning and directing the short- and long-term technology portfolio for the Claims business function.
Collaborate with Claims business leaders to develop technology direction, priorities, and roadmaps that enable business objectives and maximize value from Guidewire ClaimCenter and the broader Claims application portfolio. Build and maintain effective working relationships with internal stakeholders, providing consultation and advice on business issues related to applications, technology capabilities, and delivery priorities. Define the scope and structure of new application-related projects originating from client stakeholders; develop project plans and coordinate schedules and deliverables with internal departments; monitor execution and provide governance oversight. Act as a key liaison between senior leaders and management within Claims and Information Services delivery and sustainment teams to address business priorities, operational requirements, technology capabilities, and modernization opportunities. Develop short- and long-term technology plans for Claims through participation in strategic, tactical, and operational planning activities. Partner with Claims leaders to establish portfolio priorities, balancing business value, risk, capacity, and operational sustainability. Oversee the evaluation, acquisition, implementation, and sustainment of software solutions and third-party products and services to ensure a consistent, aligned, and integrated approach. Lead modernization initiatives that improve service delivery, operational effectiveness, customer experience, and business outcomes. Select, train, develop, coach, and assess the performance of reporting staff.
Position Requirements You are a collaborative, adaptable leader who can navigate complexity, build trusted relationships, and deliver practical business outcomes.
At least 5 years of transformational delivery experience in a complex technical environment. Proven people leadership experience, facilitating cross-functional teams and delivering outcomes through collaboration and influence. Strong relationship-building skills and the ability to work effectively with stakeholders at all levels. Clear communication skills, including the ability to explain technical concepts to diverse audiences. Confidence navigating ambiguity while staying focused on business value and outcomes. Experience balancing delivery goals, operational needs, changing priorities, and stakeholder expectations in a large enterprise environment. Experience with Agile delivery, SDLC practices, DevOps principles, cloud architecture, and modern application development approaches. Experience with large-scale business portfolios and stakeholders in a regulated, customer-focused environment. Risk management experience across technical, delivery, operational, and business considerations. Ability to build effective delivery practices that support transformation and modernization. Strong organizational and planning skills in a complex, multi-priority environment. Ability to identify business needs and shape delivery scope that balances cost, time, value, and risk. Strong business acumen, critical-thinking, and knowledge of financial and project governance practices.
About us: At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of. Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.
Collaborative: We include different perspectives to reach our common goals. Supportive: We seek to understand to meet diverse and evolving needs. Straightforward: We simplify the complex to make things easier. Knowledgeable: We gain knowledge through experience and learning to make informed decisions.
Work arrangements defined:
Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
Only candidates legally entitled to work in Canada will be considered for this position. #IND1