About the role
Overview Optum Enterprise Imaging, part of Optum and UnitedHealth Group, is a global leader in cloud‑based diagnostic imaging platforms and enterprise workflow solutions. Our technology enables health systems to securely capture, manage, and share imaging data across the continuum of care—improving clinician efficiency, patient outcomes, and system-wide performance.
At Optum, we are advancing health care through technology, data, and operational excellence. The work you do here directly supports our mission to help people live healthier lives and make the health system work better for everyone. You’ll join a culture grounded in collaboration, diversity and inclusion, ethical leadership, and continuous improvement.
Position Summary The Director of Technical Services provides strategic and operational leadership for the technical services function within Optum Enterprise Imaging. This role is accountable for the successful technical implementation, integration, and deployment of Enterprise Imaging solutions across complex, enterprise-scale customer environments.
The Director leads teams of technical service managers, technical implementation engineers, and technical consultants responsible for infrastructure readiness, solution configuration, data migrations, integrations, and technical go‑live execution. This role ensures implementations are delivered predictably, securely, and in alignment with Optum’s enterprise standards for quality, privacy, reliability, and compliance.
The Director also establishes and operates a Global Technical Services Center of Excellence, defines Optum-standard technical delivery frameworks, and partners closely with Product, Engineering, Managed Services, Security, and Customer Success. Responsibility includes overall operational performance of technical services, including capacity, utilization, productivity, and financial outcomes.
Primary Responsibilities Strategic & Technical Leadership Define and execute the technical services strategy for Optum Enterprise Imaging, enabling scalable, high‑quality implementations across large and complex healthcare organizations. Establish Optum-standard technical delivery methodologies, reference architectures, and implementation frameworks across imaging solutions. Partner with Optum Product Management and Engineering to ensure customer technical requirements, deployment patterns, and integration needs inform product roadmaps and platform evolution. Drive modernization of technical delivery through automation, standardization, and repeatable service models aligned with Optum enterprise practices. Ensure all implementations comply with Optum, UnitedHealth Group, and regulatory standards for security, privacy, availability, and performance. Technical Services Delivery & Implementation Oversee end‑to‑end technical delivery including architecture design, deployment planning, system configuration, integrations, upgrades, and migrations. Lead execution of complex implementations involving enterprise PACS, VNA, imaging workflows, viewers, cloud services, and interoperability with EHR and ancillary systems. Collaborate closely with Clinical Delivery, Project Management, Managed Services, and Customer Success teams to ensure seamless customer handoffs from implementation to steady-state operations. Provide executive oversight and leadership for complex technical escalations and at‑risk implementations. Team & Talent Leadership Lead, mentor, and develop technical leaders and globally distributed teams responsible for design, integration, and implementation delivery. Build high‑performing teams with clear accountability for quality, predictability, customer outcomes, and Optum values. Establish role clarity, competency models, and career pathways aligned with Optum talent and performance frameworks. Champion a culture of operational excellence, documentation, knowledge sharing, and continuous improvement. Technical Services Center of Excellence Establish and operate an Optum Enterprise Imaging Technical Services Center of Excellence to: Standardize technical architectures, delivery patterns, and implementation practices Maintain reference architectures, technical standards, and deployment documentation Capture and scale best practices across implementations and customer environments Improve delivery predictability, velocity, and quality Serve as the escalation and advisory authority for complex or high‑risk technical deployments Financial & Operational Management Own and manage the technical services operating plan, including staffing models, utilization targets, and productivity metrics. Drive operational efficiency and margin performance while maintaining high customer satisfaction and delivery quality. Develop forecasts, capacity plans, and investment proposals aligned with sales growth, product strategy, and customer demand. Customer & Stakeholder Engagement Act as an executive technical sponsor and trusted advisor to customers during complex implementations and strategic engagements. Partner with Sales, Solution Consulting, Customer Success, and Account Management to support growth, retention, and expansion. Represent Optum Enterprise Imaging’s technical delivery capabilities in executive customer forums and internal leadership reviews.
Required Qualifications 8+ years of progressive leadership experience, including Director‑level or equivalent responsibility Proven experience leading enterprise technical services, implementation, or professional services organizations Strong background in enterprise software and healthcare IT implementations Demonstrated ability to define strategy and translate it into operational execution Experience scaling standardized, repeatable delivery models in a regulated environment Strong executive communication, collaboration, and stakeholder management skills
Preferred Qualifications Experience with enterprise medical imaging platforms (PACS, VNA, viewers, imaging workflow solutions) Experience with integrations and interoperability standards (HL7, FHIR, DICOM, APIs) Familiarity with cloud and hybrid deployment models Experience working within large, matrixed organizations such as Optum or UnitedHealth Group Background in healthcare IT, imaging informatics, or regulated enterprise environments
Work Environment This role collaborates with distributed teams across Optum and includes occasional travel to customer or Optum locations to support implementations and strategic engagements.
Diversity & Inclusion Optum is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where everyone feels respected, valued, and empowered. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.
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About the role
Overview Optum Enterprise Imaging, part of Optum and UnitedHealth Group, is a global leader in cloud‑based diagnostic imaging platforms and enterprise workflow solutions. Our technology enables health systems to securely capture, manage, and share imaging data across the continuum of care—improving clinician efficiency, patient outcomes, and system-wide performance.
At Optum, we are advancing health care through technology, data, and operational excellence. The work you do here directly supports our mission to help people live healthier lives and make the health system work better for everyone. You’ll join a culture grounded in collaboration, diversity and inclusion, ethical leadership, and continuous improvement.
Position Summary The Director of Technical Services provides strategic and operational leadership for the technical services function within Optum Enterprise Imaging. This role is accountable for the successful technical implementation, integration, and deployment of Enterprise Imaging solutions across complex, enterprise-scale customer environments.
The Director leads teams of technical service managers, technical implementation engineers, and technical consultants responsible for infrastructure readiness, solution configuration, data migrations, integrations, and technical go‑live execution. This role ensures implementations are delivered predictably, securely, and in alignment with Optum’s enterprise standards for quality, privacy, reliability, and compliance.
The Director also establishes and operates a Global Technical Services Center of Excellence, defines Optum-standard technical delivery frameworks, and partners closely with Product, Engineering, Managed Services, Security, and Customer Success. Responsibility includes overall operational performance of technical services, including capacity, utilization, productivity, and financial outcomes.
Primary Responsibilities Strategic & Technical Leadership Define and execute the technical services strategy for Optum Enterprise Imaging, enabling scalable, high‑quality implementations across large and complex healthcare organizations. Establish Optum-standard technical delivery methodologies, reference architectures, and implementation frameworks across imaging solutions. Partner with Optum Product Management and Engineering to ensure customer technical requirements, deployment patterns, and integration needs inform product roadmaps and platform evolution. Drive modernization of technical delivery through automation, standardization, and repeatable service models aligned with Optum enterprise practices. Ensure all implementations comply with Optum, UnitedHealth Group, and regulatory standards for security, privacy, availability, and performance. Technical Services Delivery & Implementation Oversee end‑to‑end technical delivery including architecture design, deployment planning, system configuration, integrations, upgrades, and migrations. Lead execution of complex implementations involving enterprise PACS, VNA, imaging workflows, viewers, cloud services, and interoperability with EHR and ancillary systems. Collaborate closely with Clinical Delivery, Project Management, Managed Services, and Customer Success teams to ensure seamless customer handoffs from implementation to steady-state operations. Provide executive oversight and leadership for complex technical escalations and at‑risk implementations. Team & Talent Leadership Lead, mentor, and develop technical leaders and globally distributed teams responsible for design, integration, and implementation delivery. Build high‑performing teams with clear accountability for quality, predictability, customer outcomes, and Optum values. Establish role clarity, competency models, and career pathways aligned with Optum talent and performance frameworks. Champion a culture of operational excellence, documentation, knowledge sharing, and continuous improvement. Technical Services Center of Excellence Establish and operate an Optum Enterprise Imaging Technical Services Center of Excellence to: Standardize technical architectures, delivery patterns, and implementation practices Maintain reference architectures, technical standards, and deployment documentation Capture and scale best practices across implementations and customer environments Improve delivery predictability, velocity, and quality Serve as the escalation and advisory authority for complex or high‑risk technical deployments Financial & Operational Management Own and manage the technical services operating plan, including staffing models, utilization targets, and productivity metrics. Drive operational efficiency and margin performance while maintaining high customer satisfaction and delivery quality. Develop forecasts, capacity plans, and investment proposals aligned with sales growth, product strategy, and customer demand. Customer & Stakeholder Engagement Act as an executive technical sponsor and trusted advisor to customers during complex implementations and strategic engagements. Partner with Sales, Solution Consulting, Customer Success, and Account Management to support growth, retention, and expansion. Represent Optum Enterprise Imaging’s technical delivery capabilities in executive customer forums and internal leadership reviews.
Required Qualifications 8+ years of progressive leadership experience, including Director‑level or equivalent responsibility Proven experience leading enterprise technical services, implementation, or professional services organizations Strong background in enterprise software and healthcare IT implementations Demonstrated ability to define strategy and translate it into operational execution Experience scaling standardized, repeatable delivery models in a regulated environment Strong executive communication, collaboration, and stakeholder management skills
Preferred Qualifications Experience with enterprise medical imaging platforms (PACS, VNA, viewers, imaging workflow solutions) Experience with integrations and interoperability standards (HL7, FHIR, DICOM, APIs) Familiarity with cloud and hybrid deployment models Experience working within large, matrixed organizations such as Optum or UnitedHealth Group Background in healthcare IT, imaging informatics, or regulated enterprise environments
Work Environment This role collaborates with distributed teams across Optum and includes occasional travel to customer or Optum locations to support implementations and strategic engagements.
Diversity & Inclusion Optum is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where everyone feels respected, valued, and empowered. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.