Position: Application Support Specialist - Senior Location: Toronto - Onsite

Minimum of five years experience working in BMC Helix, including custom‑built modules, data review and updates, and use of ticketing and tracking systems. Minimum of five years experience with identity management solutions such as NetIQ, including management of user access, permissions, credentials, and account data. Minimum of five years experience working with client management systems and custom‑built software solutions used to manage customer, product, and service data. Demonstrated experience managing data at the individual customer or account record level, including communication with customers and strong analytical skills. Demonstrated attention to detail and ability to meet the highest standards of accuracy while following business practices, information management requirements, and data governance rules. Experience working in a highly complex and multifaceted software environment. Proven ability to follow detailed, documented procedures exactly as written and to confirm understanding before executing work. Experience working in environments where assumptions are not permitted and where uncertainty must be escalated for review prior to action. Demonstrated discipline performing repetitive, high‑risk, record‑by‑record data updates with sustained accuracy and self‑verification. Experience identifying exceptions, anomalies, or scenarios that fall outside documented procedures and formally escalating them using defined processes.