Experience supporting Salesforce-based applications Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards) Experience Managing ticket queues and SLAs Prioritizing incidents based on impact/urgency Escalating appropriately while ensuring closure quality Proven experience providing end-user support in a SaaS environment Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management Hardware authentication token (FIDO2) lifecycle management

Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

Thank you for your interest in your next great opportunity with Bevertec Only those selected for an interview will be contacted, Bevertec is committed to Employment Equity and encourages applications from all qualified candidates. In accordance with the Accessibility for Ontarians