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Here's what we have to offer

• Competitive pay. Commission/bonus plan (Optional).
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).

What you will do

This role is to provide remote administration and monitoring of physical access security for 1 major client. It is an innovative position that allows the client to have multiple locations remotely monitored by a group of individuals with specialized skills. The procedures for the various locations are customized to meet the individual client’s needs. This versatile role provides support to the CMC Operations in various capacities.

How you will do it

• Monitor alarms (Access & CCTV) to meet SLA.
• Provide support to other CMC teams.
• Monitor CCTV system by performing periodic audits of site cameras.
• Office environment exposure.
• Working hours can be 8, 10, or 12-hour shifts, Monday to Sunday, Holidays included.
• Tasks for this position dictate a minimum of 85% of the time be in a sitting position, working on a keyboard, or viewing a computer monitor.
• The employee may work beyond scheduled hours if relief is late.
• For the Business Continuity Process, the employee may be required to fulfill the position at the client’s site.

What we look for

Required

• Minimum of a High School Diploma.
• Criminal Background Certificate.
• Familiarity with PC and Lans and software applications (Microsoft Office).
• Superior organizational and interpersonal skills.
• Excellent written, listening, and verbal skills are essential.
• Excellent knowledge of dispatch processes and protocols.
• Knowledge of Genetec Security Desk/Mission Control systems is beneficial.
• Comprehensive knowledge of CMC Monitoring Software operations is an asset.
• Good knowledge of basic network configuration is an asset.

Pay Range: $22 hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers