Role: Sr. ServiceNow Tech Consultant/Architect Location: Toronto, ON Hybrid, 3-4 days onsite

What are the top 3 skills required for this role?

1. ITSM
2. CSA/CAD certification must
3. IRM • IRM / GRC Implementer or Specialist certification (adds significant advantage to candidacy). • Experience with IRM modules: Policy & Compliance, Risk, Audit, or Vendor Risk Management. • Knowledge of regulatory frameworks such as ISO 27001, NIST CSF, SOC 2, or GDPR. • Experience with ServiceNow ITOM (Discovery, Service Mapping) or SecOps modules.

Job Description/ Responsibilities • Design, develop, and deploy custom ServiceNow applications, modules, and workflows following ITIL and platform best practices. • Build and manage Flow Designer, Workflow Editor, and Business Rules to automate end-to-end processes. • Create and maintain Service Catalog items, including complex multi-step catalog workflows and approval chains. • Develop and optimize Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs. • Implement REST/SOAP integrations with third-party systems using Integration Hub spokes, MID Server, and scripted REST APIs. • 5+ years of hands-on ServiceNow development experience across multiple product suites. • Active CSA (Certified System Administrator) certification — valid and current. • Active CAD (Certified Application Developer) certification — valid and current. • Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Service Catalog, and SLAs. • Strong scripting skills in JavaScript (server-side and client-side ServiceNow APIs). • Proven experience designing and implementing REST/SOAP integrations. • Solid understanding of the ServiceNow data model, ACLs, and security architecture. • Proficiency with update sets, delegated development, application scopes, and Git source control. • Familiarity with Agile / Scrum delivery methodologies.