Posted: 06/21/2026

Information Technology

Position: Support Technologist

Department: Technology & Client Services

Reports To: Director of Technology

Location: Remote / Hybrid (Canada)

Hours: Variable — negotiable (full-time, part-time, or contract arrangements considered)

Compensation: $50,000 – $70,000 CAD annually (commensurate with experience and education)

Posting Date: June 2026

Status: Open Until Filled

About Campaign Compass™

Campaign Compass™ is a Canadian technology company that equips political campaigns, advocacy organizations, and non-profit groups with the tools, data, and strategic guidance they need to run smarter, more effective campaigns. Our platform integrates voter engagement, canvassing, donation management, and analytics into a unified system purpose-built for the Canadian political landscape. We are a small, mission-driven team that values curiosity, collaboration, and making technology accessible to people who are changing their communities. We are headquartered in Canada and serve clients across the country.

Role Overview

The Support Technologist is a key member of the Campaign Compass™ Technology & Client Services team. This role sits at the intersection of technical problem-solving and client-facing service — you are the person who makes sure our clients can use our platform confidently and effectively, and who helps the broader team keep systems running smoothly. You will provide frontline and escalated technical support to clients and internal staff, assist with platform onboarding and training, troubleshoot data and system issues, and collaborate with the development team to document and resolve recurring problems. This is a dynamic, varied role well suited to someone who is equally comfortable writing a how-to guide as they are digging into a database query.

Key Responsibilities

Client & Technical Support

Respond to client support requests via email, ticketing system, and occasional video calls — diagnosing issues clearly and resolving them efficiently Troubleshoot software, account access, data import/export, and user issues on the Campaign Compass platform Escalate complex technical issues to the development team with thorough documentation to minimize resolution time Monitor support queues and maintain response-time standards consistent with service-level commitments

Onboarding & Training

Guide new clients through platform setup, configuration, and first use — ensuring a smooth and positive onboarding experience Develop and maintain user-facing documentation including step-by-step guides, FAQs, video scripts, and knowledge base articles Deliver live or recorded training sessions (virtual) tailored to the technical comfort level of each client group

Systems & Data

Assist with data quality tasks including imports, deduplication, formatting, and validation of campaign data (voter lists, donor records, canvass results) Support configuration and light administration of internal tools such as CRM systems, communication platforms, and project management tools Identify patterns in support requests and proactively recommend product improvements or documentation updates to the team

Team Collaboration

Work closely with the development and product teams to test new features and provide user-experience feedback before releases Participate in team meetings, sprint reviews, and retrospectives as relevant Contribute to a culture of continuous improvement by documenting processes and sharing learnings across the team

Required Qualifications

Diploma or degree in Information Technology, Computer Science, Business Technology, or a related field — OR equivalent combination of education, technical training, and demonstrated work experience in technical support or SaaS platform operations. 1–3 years of experience in a technical support, IT helpdesk, client success, or related role Solid understanding of web-based software applications and common troubleshooting approaches Experience working with data in spreadsheet tools (Excel, Google Sheets) including importing, formatting, and basic data validation Strong written and verbal communication skills in English — you can explain technical concepts clearly to non-technical users Highly organized self-starter who can manage multiple open tickets or tasks simultaneously without losing track Comfortable working remotely and collaborating across time zones using digital tools

Relevant Technical Training or Certifications (asset)

Google IT Support Professional Certificate CompTIA A+ or Network+ CRM platform certifications (HubSpot, Salesforce, NationBuilder, or similar) SQL fundamentals or database query training Advanced Microsoft Excel or Google Sheets training for data handling

Practical Skills Expected From Training Or Experience

Candidates should demonstrate practical capability in:

Troubleshooting web-based software systems Managing and validating structured data (CSV files, spreadsheets, data imports) Writing clear technical documentation or user guides Supporting users through helpdesk, ticketing, or SaaS support environments Communicating technical concepts to non-technical users

Preferred Qualifications

Experience with CRM platforms (HubSpot, Salesforce, NationBuilder, or similar) Familiarity with political campaign operations, voter engagement tools, or non-profit technology Exposure to basic SQL queries or data reporting tools Experience writing user documentation, help articles, or training materials Bilingual in English and French (asset — not required) Experience working in a startup or small team environment

Hours of Work

Role

Campaign Compass understands that the best talent does not always fit into a standard 9-to-5 schedule. Hours for this role are variable and open to negotiation. We are open to the following arrangements:

Full-time salaried (approximately 37.5 hours/week) Part-time (minimum 20 hours/week, pro-rated salary) Contract or project-based engagement

Core collaboration hours are typically between 10:00 AM and 3:00 PM Eastern Time on business days. Beyond that, we focus on outcomes over clock-watching. The successful candidate will work with their manager to establish a schedule that meets both team needs and personal circumstances.

Compensation & Benefits

Starting Salary Range

Entry Level: College diploma + 0–2 yrs exp. $50,000 – $58,000

Mid Level: Degree or diploma + 2–5 yrs exp. $58,000 – $70,000

These ranges reflect current Canadian market rates for Support Technologist roles in the technology/SaaS sector (2026), adjusted for a remote-friendly, mission-driven organization. Salary is reviewed annually.

Additional Benefits

Flexible working hours and remote-first environment Access to Campaign Compass platform tools and resources Vacation pay (starting at 3 weeks/year, pro-rated for part-time) Meaningful work — direct impact on Canadian democratic participation

How To Apply

We encourage applications from candidates of all backgrounds, including those who may not meet every listed qualification but bring transferable skills and genuine enthusiasm for technology and civic engagement.

To apply, please send the following to nancy@campaigncompass.ca with the subject line:

"Support Technologist Application — [Your Name]"

Your resume (PDF preferred) A brief cover letter (1 page) describing why this role interests you and one relevant example of technical support or problem-solving you are proud of Optional: Links to any documentation, guides, or projects you have created

Applications are reviewed on a rolling basis. We thank all applicants; only those selected for an interview will be contacted.

Campaign Compass(TM)

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