Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Manage incidents. Work conditions and physical capabilities: Fast-paced environment. Repetitive tasks. Personal suitability: Efficient interpersonal skills. Initiative. Organized. Employment terms options: Evening. Morning. Experience: Will train. Employment terms options: Day.