Information Governance Services Specialist
Top Benefits
About the role
This position is under review and subject to change Date: July 2, 2026 Location: Mississauga, ON – Hybrid Requisition ID: 21089 Status: Temporary, 12 months up to 15 months Business Unit: Legal Resources and Corporate Governance Grade/Band: 62 Shift Work: No Annual Pay Range: For standard 35-hour work week Step 1: $104,516.36 to Step 3: $111,187.44 The successful candidate will be placed at the appropriate step within the salary grade/band, based on relevant years of experience and other applicable considerations. Why join us? The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do—it’s who we are! Who we are Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario’s electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario’s future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and procuring the electricity resources we’ll need in the decades to come. This is a unionized position that falls within the Legal Resources and Corporate Governance Business Unit. What makes this role exciting The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference. The Information Governance Services Specialist role provides end-to-end administrative and customer support across the information lifecycle, serving as a primary point of contact for Information Governance (IG) services. It focuses on delivering responsive, policy-aligned support, managing complex requests, and collaborating with stakeholders across the organization. In addition, the role provides organizational Information Governance (IG) training, compliance monitoring and reporting, and contributes to projects and continuous improvement initiatives. It requires strong communication skills, the ability to manage competing priorities, and an awareness of evolving Information Governance best practices and technologies to effectively support organizational needs. What you’ll do In this role, you’ll make a meaningful impact by contributing to the IESO team and supporting the electricity needs of the province through:
Information Governance (IG) Customer Service & Administration
Provide administrative and operational support of IG services throughout the Information lifecycle, including but not limited to:
IG Services & Request Support: Acts as a subject matter expert, providing guidance on IG services, managing the InfoGov inbox and phone line, resolving issues, and delivering first-tier ERMS support. Records & Vendor Coordination: Coordinates onsite and offsite records transfers and shredding services, working directly with vendors across all business units. Information Management Support: Provides guidance on information classification, facilitates Electronic Records Management System (ERMS) access control reviews, and supports Business Classification Scheme (BCS) updates. Retention & Disposition: Administers retention schedule reviews and coordinates disposition, destruction documentation, and approval processes
Provide efficient triage-based customer service and request management in accordance with the IG Policy and processes. Support the maintenance of both internal IG documentation and customer-facing service materials (e.g., processes, procedures, work instructions, and guides) to ensure the content remains accurate, current, and fit for business use. Monitor designated Approved Records Management Storage (ARMS) locations to ensure they are managed in accordance with approved retention periods. Administer the review process for Information Ownership Framework. Support the ongoing quality and consistency of the BCS and associated metadata by assisting with reviews, identifying issues, and escalating recommendations to maintain usability and alignment with IG requirements. Coordinate the Document Review Reminder (DRR) service, ensuring documents are accurately to correct document authors and escalations are managed needed. Communicate IG best practices, including guidance related to the ERMS, and other IG service-related processes. Support ongoing engagement with business units by providing responsive IG guidance and assistance. Provide administrative support for other IG functions including Baseline Management and the IG Program. Support legal and regulatory activities such as audits, litigation, and Freedom of Information (FOI) requests, prioritizing these requests as needed.
Training
Provide ad hoc, on‑the‑spot training to staff in response to immediate operational or knowledge needs identified through InfoGov inbox or other communications. Deliver Formal ERMS training to users at all levels across the organization, covering topics such as system structure, the Business Classification Scheme, file management, search, and workflows. Assist IG Program in the development and maintenance of education materials and awareness materials.
IG Compliance Monitoring & Reporting
Conduct ERMS access control review process to mitigate potential information access risks, ensure permissions remain current and compliant, and report on non-compliance or other access control issues. Identify and report any general non-compliance with IG policy, NERC requirements, or other applicable regulatory or organizational requirements arising through IG services or requests. Conduct regular review of ARMS locations for continued compliance with evolving requirements and report on any changes or issues. Conduct regular review of Vital Information to ensure it remains appropriately identified, protected, and managed throughout its lifecycle. Contribute to the IG quarterly department report, including tracking, analyzing, and reporting service metrics and trends across IG services, communicating instances of non-compliance to business units, and supporting follow-up action items and remediation efforts as required. Perform M365 compliance monitoring, security, and administrative activities as required to support evolving platform capabilities and organizational governance needs (e.g., MS Purview). Support Supervisor with administration and coordination of additional IG reporting activities as needed.
IG Project Support & Continuous Improvement
Provide administrative support for IG-led initiatives and projects identified within the IG roadmap. Contribute as an IG Services subject matter expert to both informal and formal projects by providing guidance on filing practices, information classification, and other IG service processes. Track recurring IG issues and service-related challenges, assist with basic root cause identification, and provide input into continuous improvement activities or governance discussions as needed. Support Supervisor on IG continuous improvement initiatives as needed.
Perform other duties as required
Demonstrate a clear understanding of internal legal and regulatory requirements (e.g., information handling obligations) and how they apply to information under the organization’s custody and control. Maintain current knowledge of M365 features, compliance capabilities, and platform changes to effectively support users and ensure proper application of governance policies. Perform other duties as assigned by Supervisor or Senior Manager. Provide general administrative support to the IG team as needed.
Role Requirements Our team consists of experts from diverse backgrounds, each bringing their unique perspectives and skills. To succeed in this role, you’ll need: Education
Requires strong understanding of legal and regulatory requirements related to Records & Information Management across all phases of the information lifecycle including, retention scheduling, information inventories, classification, and disposition. Requires a thorough understanding of industry standards and best practices in Records Management and Information Governance to deliver high quality customer service, compliance support, and IG advisory services at all levels of the organization. This knowledge is typically acquired through successful completion of a two-year post-secondary education in Information Governance, Records and Information Management, or other related fields of study. Requires a practical working knowledge of M365 information protection and administration, particularly Purview. Microsoft Certification is considered an asset.
Experience
3-5 years of experience in Records & Information Management, preferably within a regulated environment, demonstrating the application of industry best practices and governance standards.
Thorough working knowledge of established Information Governance and Records Management practices, processes, and frameworks.
Practical experience with an Electronic Records Management System (ERMS); experience with OpenText Content Server is considered an asset. Experience supporting retention and disposition processes is an asset. Demonstrated ability to communicate complex information management processes to stakeholders with varying levels of expertise while seamlessly bridging the gap between business and IT. Proven excellence in communication skills (verbal, written, and facilitation), essential for this service-orientated role involving regular interaction with staff at all levels.
Working knowledge of internal legal and regulatory requirements related to records and information management and handling of confidential information.
Technical Experience & Knowledge
Practical working knowledge of M365, including information governance, compliance, and security features; experience with M365 governance and Microsoft Purview is considered an asset. Ability to maintain up‑to‑date knowledge of evolving M365 platform capabilities to support users and ensure governance and compliance controls are appropriately applied. Clear understanding of how legal, regulatory, and organizational information handling requirements apply to information under the organization’s custody and control. Ability to interpret IT‑related issues and translate them into clear, practical guidance related to system use and information governance practices. Foundational understanding of M365 and ERMS tools, combined with practical knowledge of industry‑standard Information Governance practices, enabling the provision of informed guidance and support at all levels of the organization. Demonstrated ability and willingness to continually learn emerging trends, technologies, and best practices in the Information Governance field and apply them effectively at both operational and administrative levels to support organizational needs and customer service excellence. How We Support You From a comprehensive total rewards program to dynamic learning and development opportunities—including job rotations to broaden your expertise—we empower you to define and shape your own success. When you join the IESO, here’s what you can expect:
Best-in-class benefits and long-term support in the form of a defined benefit pension plan. Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths. Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development. A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work. Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.
Deadline July 15, 2026 at 11:59 PM EDT. For future reference, please save a copy of the job posting as it will no longer be available once the posting closes. Thank you for your interest in a career at the IESO. Only candidates selected for an interview will be contacted. Please note that the successful candidate must be legally eligible to work in Canada and will be subject to applicable background checks. IESO will not conduct interviews or offer positions via online, text, chat or social media platforms. We will not gather personal information directly from candidates or potential candidates. Selected candidates will work with our Talent Acquisition team to ensure their application is processed. The IESO currently has a 3-day in-office work week for applicable roles. Over the course of 2026, the IESO will advance plans to acquire additional office space to accommodate more in-office time. While the timeline for moving to a full 5-day in-office model has not yet been established, we are committed to keeping employees and candidates informed as plans progress and give them as much advance notice as possible to prepare for any changes. We believe in opportunities for everyone. At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing, and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment—one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. We’re proud to say we’ve been recognized as a supportive, inclusive employer. Be sure to follow us on LinkedIn.
Similar Jobs
Information Governance Services Specialist
Top Benefits
About the role
This position is under review and subject to change Date: July 2, 2026 Location: Mississauga, ON – Hybrid Requisition ID: 21089 Status: Temporary, 12 months up to 15 months Business Unit: Legal Resources and Corporate Governance Grade/Band: 62 Shift Work: No Annual Pay Range: For standard 35-hour work week Step 1: $104,516.36 to Step 3: $111,187.44 The successful candidate will be placed at the appropriate step within the salary grade/band, based on relevant years of experience and other applicable considerations. Why join us? The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do—it’s who we are! Who we are Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario’s electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario’s future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and procuring the electricity resources we’ll need in the decades to come. This is a unionized position that falls within the Legal Resources and Corporate Governance Business Unit. What makes this role exciting The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference. The Information Governance Services Specialist role provides end-to-end administrative and customer support across the information lifecycle, serving as a primary point of contact for Information Governance (IG) services. It focuses on delivering responsive, policy-aligned support, managing complex requests, and collaborating with stakeholders across the organization. In addition, the role provides organizational Information Governance (IG) training, compliance monitoring and reporting, and contributes to projects and continuous improvement initiatives. It requires strong communication skills, the ability to manage competing priorities, and an awareness of evolving Information Governance best practices and technologies to effectively support organizational needs. What you’ll do In this role, you’ll make a meaningful impact by contributing to the IESO team and supporting the electricity needs of the province through:
Information Governance (IG) Customer Service & Administration
Provide administrative and operational support of IG services throughout the Information lifecycle, including but not limited to:
IG Services & Request Support: Acts as a subject matter expert, providing guidance on IG services, managing the InfoGov inbox and phone line, resolving issues, and delivering first-tier ERMS support. Records & Vendor Coordination: Coordinates onsite and offsite records transfers and shredding services, working directly with vendors across all business units. Information Management Support: Provides guidance on information classification, facilitates Electronic Records Management System (ERMS) access control reviews, and supports Business Classification Scheme (BCS) updates. Retention & Disposition: Administers retention schedule reviews and coordinates disposition, destruction documentation, and approval processes
Provide efficient triage-based customer service and request management in accordance with the IG Policy and processes. Support the maintenance of both internal IG documentation and customer-facing service materials (e.g., processes, procedures, work instructions, and guides) to ensure the content remains accurate, current, and fit for business use. Monitor designated Approved Records Management Storage (ARMS) locations to ensure they are managed in accordance with approved retention periods. Administer the review process for Information Ownership Framework. Support the ongoing quality and consistency of the BCS and associated metadata by assisting with reviews, identifying issues, and escalating recommendations to maintain usability and alignment with IG requirements. Coordinate the Document Review Reminder (DRR) service, ensuring documents are accurately to correct document authors and escalations are managed needed. Communicate IG best practices, including guidance related to the ERMS, and other IG service-related processes. Support ongoing engagement with business units by providing responsive IG guidance and assistance. Provide administrative support for other IG functions including Baseline Management and the IG Program. Support legal and regulatory activities such as audits, litigation, and Freedom of Information (FOI) requests, prioritizing these requests as needed.
Training
Provide ad hoc, on‑the‑spot training to staff in response to immediate operational or knowledge needs identified through InfoGov inbox or other communications. Deliver Formal ERMS training to users at all levels across the organization, covering topics such as system structure, the Business Classification Scheme, file management, search, and workflows. Assist IG Program in the development and maintenance of education materials and awareness materials.
IG Compliance Monitoring & Reporting
Conduct ERMS access control review process to mitigate potential information access risks, ensure permissions remain current and compliant, and report on non-compliance or other access control issues. Identify and report any general non-compliance with IG policy, NERC requirements, or other applicable regulatory or organizational requirements arising through IG services or requests. Conduct regular review of ARMS locations for continued compliance with evolving requirements and report on any changes or issues. Conduct regular review of Vital Information to ensure it remains appropriately identified, protected, and managed throughout its lifecycle. Contribute to the IG quarterly department report, including tracking, analyzing, and reporting service metrics and trends across IG services, communicating instances of non-compliance to business units, and supporting follow-up action items and remediation efforts as required. Perform M365 compliance monitoring, security, and administrative activities as required to support evolving platform capabilities and organizational governance needs (e.g., MS Purview). Support Supervisor with administration and coordination of additional IG reporting activities as needed.
IG Project Support & Continuous Improvement
Provide administrative support for IG-led initiatives and projects identified within the IG roadmap. Contribute as an IG Services subject matter expert to both informal and formal projects by providing guidance on filing practices, information classification, and other IG service processes. Track recurring IG issues and service-related challenges, assist with basic root cause identification, and provide input into continuous improvement activities or governance discussions as needed. Support Supervisor on IG continuous improvement initiatives as needed.
Perform other duties as required
Demonstrate a clear understanding of internal legal and regulatory requirements (e.g., information handling obligations) and how they apply to information under the organization’s custody and control. Maintain current knowledge of M365 features, compliance capabilities, and platform changes to effectively support users and ensure proper application of governance policies. Perform other duties as assigned by Supervisor or Senior Manager. Provide general administrative support to the IG team as needed.
Role Requirements Our team consists of experts from diverse backgrounds, each bringing their unique perspectives and skills. To succeed in this role, you’ll need: Education
Requires strong understanding of legal and regulatory requirements related to Records & Information Management across all phases of the information lifecycle including, retention scheduling, information inventories, classification, and disposition. Requires a thorough understanding of industry standards and best practices in Records Management and Information Governance to deliver high quality customer service, compliance support, and IG advisory services at all levels of the organization. This knowledge is typically acquired through successful completion of a two-year post-secondary education in Information Governance, Records and Information Management, or other related fields of study. Requires a practical working knowledge of M365 information protection and administration, particularly Purview. Microsoft Certification is considered an asset.
Experience
3-5 years of experience in Records & Information Management, preferably within a regulated environment, demonstrating the application of industry best practices and governance standards.
Thorough working knowledge of established Information Governance and Records Management practices, processes, and frameworks.
Practical experience with an Electronic Records Management System (ERMS); experience with OpenText Content Server is considered an asset. Experience supporting retention and disposition processes is an asset. Demonstrated ability to communicate complex information management processes to stakeholders with varying levels of expertise while seamlessly bridging the gap between business and IT. Proven excellence in communication skills (verbal, written, and facilitation), essential for this service-orientated role involving regular interaction with staff at all levels.
Working knowledge of internal legal and regulatory requirements related to records and information management and handling of confidential information.
Technical Experience & Knowledge
Practical working knowledge of M365, including information governance, compliance, and security features; experience with M365 governance and Microsoft Purview is considered an asset. Ability to maintain up‑to‑date knowledge of evolving M365 platform capabilities to support users and ensure governance and compliance controls are appropriately applied. Clear understanding of how legal, regulatory, and organizational information handling requirements apply to information under the organization’s custody and control. Ability to interpret IT‑related issues and translate them into clear, practical guidance related to system use and information governance practices. Foundational understanding of M365 and ERMS tools, combined with practical knowledge of industry‑standard Information Governance practices, enabling the provision of informed guidance and support at all levels of the organization. Demonstrated ability and willingness to continually learn emerging trends, technologies, and best practices in the Information Governance field and apply them effectively at both operational and administrative levels to support organizational needs and customer service excellence. How We Support You From a comprehensive total rewards program to dynamic learning and development opportunities—including job rotations to broaden your expertise—we empower you to define and shape your own success. When you join the IESO, here’s what you can expect:
Best-in-class benefits and long-term support in the form of a defined benefit pension plan. Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths. Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development. A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work. Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.
Deadline July 15, 2026 at 11:59 PM EDT. For future reference, please save a copy of the job posting as it will no longer be available once the posting closes. Thank you for your interest in a career at the IESO. Only candidates selected for an interview will be contacted. Please note that the successful candidate must be legally eligible to work in Canada and will be subject to applicable background checks. IESO will not conduct interviews or offer positions via online, text, chat or social media platforms. We will not gather personal information directly from candidates or potential candidates. Selected candidates will work with our Talent Acquisition team to ensure their application is processed. The IESO currently has a 3-day in-office work week for applicable roles. Over the course of 2026, the IESO will advance plans to acquire additional office space to accommodate more in-office time. While the timeline for moving to a full 5-day in-office model has not yet been established, we are committed to keeping employees and candidates informed as plans progress and give them as much advance notice as possible to prepare for any changes. We believe in opportunities for everyone. At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing, and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment—one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. We’re proud to say we’ve been recognized as a supportive, inclusive employer. Be sure to follow us on LinkedIn.