We do have a job opening for Application Support Specialist - Senior for our direct client Province of Ontario. The position details are given below:

Job Details: Job ID: RQ11184 - Application Support Specialist - Senior Client : Health Services Cluster Location : 56 Wellesley Street West, Toronto, Ontario Duration: 1 year + Extension Type: Onsite

Job Description:

​ MUST HAVES: Salesforce & SaaS Platform Knowledge o Experience supporting Salesforce-based applications o Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards) Incident & Ticket Management Demonstrated ability to: Manage ticket queues and SLAs Prioritize incidents based on impact/urgency Escalate appropriately while ensuring closure quality Maintains clear, searchable knowledge base entries Customer Support & Service Orientation Proven experience providing end-user support in a SaaS environment Strong customer-first mindset Ability to manage high-pressure situations and user expectations Identity & Access Management Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management Hardware authentication token (FIDO2) lifecycle management

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