Education: Bachelor's degree. Work setting: Help desk. Consulting firm. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Computer and technology knowledge: Networking software. Networking hardware. Networking security. Extranet. Intranet. Internet. Desktop applications. Information management system. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Sitting. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Screening questions: Do you have experience working in this field?. Experience: 2 years to less than 3 years. Employment terms options: Day. Overtime available. Support for newcomers and refugees: Supports newcomers and/or refugees with foreign credential recognition.