As a Coordinator Technical Support, you will be responsible for supporting Kinova's Assistive Technologies products. Among other things, you will facilitate the testing of products for various customers, carry out installations, repairs and follow support requests to ensure that our products are 100% functional and that their performance meets our customers' expectations.

MAIN RESPONSIBILITIES

• Provide technical support to various customers and colleagues;
• Manage and update incoming requests in our system;
• Participate in regional and provincial objectives related to after-sales services;
• Perform installations of Kinova products;
• Perform repairs on products in the field or at our offices;
• Electronic defect analysis;
• Soldering and repair of electronic components;
• Mechanical repairs;
• Open requests in the system and participate in problem analysis;
• Work closely with internal partners to improve our products and services;
• Train our customers, distributors and partners in the use and repair of our products, both in North America and Europe;
• Participate in periodic follow-ups with customers;
• Contribute to the implementation and maintenance of internal processes;
• Understand, document and create integration methodologies (e.g., integration with wheelchair software).

POSITION REQUIREMENTS

• Training in occupational therapy, physiotherapy or DEC in electronics or any other relevant experience in the health and/or technical field;
• Interest and strong abilities to work with people with disabilities and/or major motor impairments;
• Experience with customer service;
• Interest in new technologies;
• Ability to work in a team, curiosity and excellent interpersonal skills;
• Frequent regional travel, sometimes national and/or international;
• Bilingualism (English/French).

ASSETS

• Programming skills;
• Knowledge of the wheelchair industry and experience in the rehabilitation field;
• Experience in the orthotic-prosthetic field.

WHAT WE OFFER

• Remote work (according to job type);
• Competitive salaries;
• Group RRSP with employer contribution;
• Group insurance paid at 50% by Kinova;
• Up to 4 weeks of vacation;
• Personal days off in addition to vacation;
• Snacks, coffee, and fresh fruit at all times;
• A dedicated and great work team;
• A state-of-the-art environment;
• A company culture focused on the development of each individual;
• Free parking;
• Electric vehicle charging stations;
• Regular social and sporting events;
• And much more, but you'll have to meet us to learn more…

Kinova is committed to promoting a diverse and inclusive work environment for all and acting in discrimination against people on the basis of gender, nationality, minority status, or disability. As such, Kinova provides accommodation at all stages of the recruitment process and will treat all information relating to your health in a confidential and without prejudice. Please note that access to our interview rooms and our office spaces already meets universal accessibility standards. For more information about our Diversity and Inclusion Policy or for any interview accommodation requests, please contact emploi@kinova.ca.