This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

Location - This role is in-person. Work primarily takes place at North Campus, Edmonton.

Do you enjoy working in a collaborative environment, leading a team of professionals, believe in service excellence and strive to leverage technology to enable and enhance user experience? Then this opportunity as an Manager, Endpoint Computing may be a great fit for you.

Reporting to the Director, Digital Infrastructure, the Endpoint Manager is accountable for the delivery, performance, and continuous improvement of endpoint computing services across the University of Alberta.

The position provides both strategic and operational leadership for a large, complex portfolio supporting desktop computing services for on-campus and remote users. The role leads a team of direct reports and a broader team responsible for endpoint support, lifecycle management, and endpoint management platforms.

The Endpoint Manager contributes to institutional objectives by ensuring reliable, secure, and efficient endpoint services while fostering a culture of service excellence, innovation, and continuous improvement.

Information Services & Technology (IST) is the central support group for the university's technological landscape. IST plays a pivotal role in ensuring the evolution and smooth operation of technology for teaching, learning, research and working at the University of Alberta. Beyond having expansive technical expertise, IST fosters a supportive environment where our staff values include compassion, connection, collaboration, creativity and courage. If you are passionate about leveraging technology to empower education, research and to drive institutional excellence, join us and be part of shaping the future of the University of Alberta through innovative IT solutions.

• Manage the Endpoint Support and Endpoint Systems teams focused on the delivery of Service to the University.

• Clearly communicates strategic objectives to Endpoint staff and work to define tactical, operational and short term action plans that align with these objectives.

• Identifies operational opportunities. Uses continuous improvement methodology to manage work and streamline processes. Evaluates current business processes for efficiencies and implement changes.

• Work collaboratively across Information Services and Technology in the delivery of service and supporting the University.

• Manage client relationships by building partnerships and addressing their concerns in a timely and professional manner.

• Provide support for enterprise wide projects and initiatives.

• Use critical thinking, discretion, and delegated decision making in identifying and resolving complex problems and assignments.

• Manage the overall operational, budgetary, and financial responsibilities of the Endpoint computing program.

• Keep abreast of changing technology across campus (and in industry in general) to ensure that our systems are compatible and that we are using up to date technology tools.

• Bachelor’s degree with demonstrated progressive experience in Endpoint Computing (or related diploma with equivalent combination of education, training, and experience).

• Minimum of five years of leadership experience, preferably in Endpoint Computing, managing technical teams in an enterprise IT environment.

• Demonstrated experience in endpoint computing or related IT operations.

• Ability to think critically, leverage systems thinking, articulate context, and an appreciation for the user and customer experience.

• Experience in building and retaining a team of technology professionals that are service and results oriented.

• Manage diverse computing environments with direct responsibility for the delivery of Endpoint services, hardware and software inventory management, vendor management and workstation Services.

• Microsoft Active Directory and enterprise identity management systems.

• ITIL focused service delivery.

• Knowledge of virtual desktop systems and processes

• Strong leadership, coaching, and people management skills.

• Strategic thinking and planning capabilities.

• Financial management and budgeting expertise.

• Excellent communication, customer, interpersonal relations and analytical skills.

• Ability to manage complex operations and competing priorities.

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

This position has a comprehensive benefits package and an annual salary range of $81,048 to $135,078.

The terms and conditions of this appointment are governed by Schedule F of the collective agreement between the Board of Governors of the University of Alberta and the Association of Academic Staff of the University of Alberta.

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.