SME - Microsoft PowerBI,Windows Powershell, Python

Mississauga, Ontario

Job Summary

Looking for SRE Governance professionals with strong ITSM expertise and automation skills to drive governance across Incident, Change, and Problem Management. The role focuses on improving compliance, efficiency, and transitioning to a data-driven governance model. Key Responsibilities Ensure ticket quality, SLA adherence, and RCA completeness Govern ITSM processes and drive standardization Automate manual governance tasks using Power Automate, Power BI, or scripting tools Build dashboards, scorecards, and governance reports Collaborate with SRE, Dev, and Ops teams to improve reliability Analyze change impacts and incident root causes

Key Responsibilities

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