Technical Support Specialist (Bilingual – French/English)
About the role
Your Responsibilities Act as a technical expert, resolving complex service issues with effective, long-term solutions Guide technicians on Miele diagnostic tools, software, and service procedures Maintain up-to-date knowledge of Miele products, technologies, and service processes Support the launch and implementation of new products and innovations Partner with Product Support to identify product quality trends and communicate solutions Collaborate with Domestic Service to improve training, processes, and technician performance Assist with parts and accessory identification and ordering Create and manage work orders and service documentation with high accuracy Respond to internal inquiries with professionalism and efficiency Contribute to continuous improvement in processes, documentation, and service quality What we are looking for Bilingual (French & English) – strong communication skills required 5–7 years of experience in residential appliance repair (field experience preferred) Strong technical knowledge of: Electrical and electronic systems Refrigeration Mechanical troubleshooting Networking basics Experience with CRM/ERP systems and service tools (preferred) High attention to detail, organization, and problem-solving ability Ability to manage multiple priorities in a fast-paced environment Experience with Miele products is an asset $60,000 to $70,000 For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.
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Technical Support Specialist (Bilingual – French/English)
About the role
Your Responsibilities Act as a technical expert, resolving complex service issues with effective, long-term solutions Guide technicians on Miele diagnostic tools, software, and service procedures Maintain up-to-date knowledge of Miele products, technologies, and service processes Support the launch and implementation of new products and innovations Partner with Product Support to identify product quality trends and communicate solutions Collaborate with Domestic Service to improve training, processes, and technician performance Assist with parts and accessory identification and ordering Create and manage work orders and service documentation with high accuracy Respond to internal inquiries with professionalism and efficiency Contribute to continuous improvement in processes, documentation, and service quality What we are looking for Bilingual (French & English) – strong communication skills required 5–7 years of experience in residential appliance repair (field experience preferred) Strong technical knowledge of: Electrical and electronic systems Refrigeration Mechanical troubleshooting Networking basics Experience with CRM/ERP systems and service tools (preferred) High attention to detail, organization, and problem-solving ability Ability to manage multiple priorities in a fast-paced environment Experience with Miele products is an asset $60,000 to $70,000 For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.