Who you are

• 7–10 years of progressive experience in IT operations, infrastructure, or security, with at least 3 years in a people management or team lead role Demonstrated experience managing IT teams and delivering enterprise-level IT services
• Strong hands-on technical knowledge across the domains and tools listed in Our Tech Stack Proven ability to manage budgets, vendor relationships, and IT procurement
• Strong project management skills, balancing strategic initiatives with day-to-day operations Excellent communication skills, with the ability to collaborate across technical and non-technical teams Proactive, detail-oriented, and skilled at building scalable, well-documented IT processes
• Experience working in a fast-paced, hybrid environment with globally distributed teams
• Bachelor’s degree in Computer Science, Information Technology, or a related field Industry certifications such as ITIL, PMP, CISSP, CCNA, or Google Cloud Professional Experience with DevSecOps practices and integrating security into CI/CD pipelines
• Familiarity with AI/ML security considerations and securing AI system deployments
• Experience with security frameworks (ISO 27001, NIST, CIS Controls) and audit preparation Background in the professional services or technology consulting industry

What the job involves

• Appnovation is seeking a Senior Lead, IT to lead our IT team, reporting directly to the IT Director
• In this role, you will oversee the full spectrum of IT operations—from infrastructure and security to end-user support and SaaS administration—ensuring our technology environment is reliable, secure, and scalable
• As a hands-on leader, you will drive strategic IT initiatives, mentor a team of IT professionals, and collaborate cross-functionally with Operations, and Engineering stakeholders
• You will be instrumental in shaping Appnovation’s IT roadmap, improving service delivery, and strengthening our security posture across modern cloud based corporate systems and platforms
• Appnovation prides itself on having an open environment focused on teamwork and growth, giving you the opportunity to guide your own workload and grow your career
• Lead, mentor, and develop the IT team, including IT associates and security specialists
• Define and execute the IT strategy and roadmap in alignment with business objectives and the IT Director’s vision Drive continuous improvement across IT processes, workflows, and documentation
• Report regularly to the IT Director on team performance, project status, and strategic recommendations
• Oversee global network infrastructure across all office locations, including LAN/WAN, VPN, and wireless connectivity
• Manage multi-cloud infrastructure, server administration, DNS, DHCP, and backup systems
• Lead endpoint lifecycle management for Mac laptops and other devices, from deployment through disposal
• Administer and optimize the corporate collaboration environment, including user provisioning and security policies
• Own IT asset inventory, procurement, and vendor relationships
• Manage the SaaS application portfolio, including licensing compliance and spend optimization
• Lead identity and access management strategy, including SSO, MFA, and role-based access controls
• Evaluate, onboard, and integrate new SaaS solutions to improve productivity and operational efficiency
• Oversee onboarding and offboarding to ensure seamless technology provisioning
• Strengthen the organization’s security posture by implementing and maintaining information security controls
• Oversee endpoint protection, vulnerability assessment, patch management, and security monitoring
• Develop and maintain security policies aligned with industry frameworks (ISO 27001, NIST, CIS Controls)
• Monitor security advisories and coordinate response to emerging vulnerabilities Service Delivery & Support
• Own the IT service desk function, ensuring timely ticket resolution and a positive end-user experience Automate IT services and routine operational tasks to improve efficiency
• You’ll work with a modern, cloud-first technology environment:
• Cloud & Infrastructure: Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure
• Collaboration & Productivity: Google Workspace, Slack
• Identity & Security: Okta, 1Password, FieldEffect
• Endpoint Management: Mosyle, macOS (primary), Windows, Linux
• Business Applications: Salesforce, Claude, Gemini and other SaaS and AI tools across the organization