Position: Senior DevOps Engineer Location: Toronto, ON

Job ID#: RQ11169 ​ Duration: 12 Months

Role Overview We are seeking a highly experienced DevOps / Cloud Engineer to design, build, and support scalable cloud environments that power modern digital products. This role focuses heavily on AWS-based solutions, automation, security, and the implementation of cloud-native contact center technologies. The ideal candidate brings deep expertise in cloud infrastructure, CI/CD pipelines, and Amazon Connect solutions, along with strong experience in large-scale enterprise environments.

Key Responsibilities Design, build, and support scalable cloud environments for digital products Monitor and optimize performance, ensuring high availability and reliability Implement robust security safeguards to protect data and systems Develop and maintain CI/CD pipelines for cloud-based deployments Build and manage AWS infrastructure using Infrastructure as Code (CloudFormation, IAM) Design and implement Amazon Connect cloud-based contact center solutions Configure call flows, agent experience, call recording, metrics, and analytics Manage AWS services (e.g., Lambda, API Gateway, DynamoDB, S3, RDS, Kinesis, Glue) Develop scripts and automation using languages such as Python, Bash, JavaScript, etc. Implement monitoring and logging solutions (CloudWatch, CloudTrail) Ensure performance, scalability, and security of production cloud systems Provide architectural recommendations and continuous improvement strategies Evaluate new technologies and tools for enterprise adoption Support integration through APIs and container technologies such as Docker

Qualifications Technical Skills 10+ years of experience in software development and delivery 5+ years of hands-on AWS cloud experience Strong expertise with AWS services including Lambda, API Gateway, S3, DynamoDB, RDS, KMS, Glue, Kinesis, and Amplify Experience with Amazon Connect, including IVR, workflows, call flows, and analytics Proficiency with AWS CLI, SDK, CloudFormation, and IAM Experience with CI/CD tools (Jenkins, GitLab, Maven, etc.) Expertise in scripting languages (Python, Bash, Java, JavaScript, Node.js, etc.) Familiarity with containerization (Docker) and DevOps tools (Git, Ansible, Chef, Puppet) Strong understanding of cloud security models (identity, network, encryption) Experience with monitoring tools (CloudWatch, CloudTrail) Core Experience Experience creating technical documentation and system design models Hands-on experience with environment setup tools (JIRA, Confluence, Jenkins) Experience integrating APIs and web architectures Knowledge of IVR systems and workflow automation Ability to design and manage operational automation tools Experience with large-scale, complex IT systems Domain / Public Sector Experience 5+ years implementing contact center solutions Experience working in public sector environments or similar enterprise settings Familiarity with enterprise architecture standards and methodologies Experience delivering solutions aligned with structured project governance models General Skills Strong leadership and technical advisory capabilities Excellent problem-solving and analytical thinking skills Strong communication and stakeholder engagement skills Proven troubleshooting and critical thinking capabilities Ability to manage multiple priorities and meet deadlines Strong interpersonal, negotiation, and collaboration skills

About Symbiotic Digital Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve customers in two ways, we provide: Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results Recruitment: Find The Right People You Need Serving IT & Business leaders, Symbiotic Digital provides a business system that enables us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS – Quality Management System Staff Development Model. We are a 100% Indigenous owned company. Learn more online at https://www.symbioticgroup.com/home-sd/ Please submit your most recent resume to: RecDep@symbioticgroup.com

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