Job Type: Full Time

Salary Range: $143,837 - $160,000

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

The Position

The Director, End User Technology is a senior IT leader responsible for delivering secure, reliable, and intuitive technology experiences for employees across Gateway’s corporate offices and casino properties. This role leads the strategy, operations, and continuous improvement of end-user computing, service desk, endpoint platforms, and collaboration technologies.

This leader will balance operational excellence with modernization and user experience, ensuring technology enables productivity for frontline and corporate users across a geographically distributed environment.

Key Responsibilities

End User Technology Operations

• Lead and oversee enterprise end-user technology services, including:
  • Service Desk
  • Field services at casino and office locations
  • Endpoint lifecycle management
• Ensure consistent, high-quality support experiences across all properties, including remote and on-site teams.
• Establish and maintain SLAs, KPIs, and service performance reporting.

Digital Employee Experience & Continuous Improvement

• Define and drive the end-user technology roadmap aligned with Gateway’s digital transformation strategy.
• Improve onboarding, offboarding, and employee lifecycle experiences in partnership with People & Culture and Cyber Security.
• Leverage automation, self-service, and analytics to reduce friction and improve service quality.
• Standardize tools and processes across properties while respecting operational realities of a 24/7 gaming environment.

Business Stakeholder Engagement

• Act as a trusted technology partner to business leaders, casino operations, and corporate functions.
• Present service performance, risks, and improvement initiatives to IT leadership and executives.

Vendor & Financial Management

• Manage vendor relationships including hardware, software, and service providers.
• Budget planning and cost optimization for end-user technology services and tooling.

People Leadership

• Lead, mentor, and develop a geographically distributed team of technical professionals.
• Foster a culture of accountability, customer focus, and continuous improvement.
• Support workforce planning, skills development, and succession planning within the End User Technology function.

What You Bring

• 10+ years of progressive IT experience, with at least 5 years in a senior leadership role.
• Demonstrated experience leading end-user technology in a complex, distributed environment (retail, hospitality, gaming, or similar).
• Experience with Microsoft 365, Intune, identity and access management platforms.
• Experience managing vendors, budgets, and multi-year technology roadmaps.
• Experience driving employee experience or digital workplace initiatives preferred.
• Strong operational background in service desk, endpoint management, and enterprise support.
• Proven ability to partner with business leaders and communicate effectively at the executive level.
• Exposure to 24/7 operational environments with frontline workers preferred.

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.

Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.