TV & Internet Operational Support - Winter 26/27
About the role
JOB DESCRIPTION:
As a key member of the TV & Internet Operational Support Team, you will serve as the primary on‑mountain contact for all Big White mountain owners who’ve subscribed to our TV & Internet service. This role supports owners and customers from around the world by handling inquiries, troubleshooting technical issues, and ensuring smooth operational and billing processes.
We are looking for a tech‑savvy, customer‑focused individual who can deliver friendly, efficient, and professional support while maintaining a highly organized system for tracking issues and seeing them through to full resolution.
Ideal Candidate:
- Post‑secondary education or experience in Hospitality Operations, Administration, or Technical Support is an asset.
- Strong technical aptitude with the ability to learn and understand TV/Internet systems.
- Excellent communication, organization, and time‑management skills.
- Ability to work both independently and collaboratively, with flexibility around shifting priorities.
- 100% customer‑service oriented, with a calm and solutions‑focused approach.
- Energetic, positive, and able to contribute to a supportive team environment.
- Strong computer skills, especially with Microsoft Office.
- Availability to work weekends and holidays.
RESPONSIBILITIES OF THIS POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Provide accurate service information by developing a strong understanding of Big White’s TV/Internet services.
- Respond to inquiries by handling a high volume of calls and emails in a professional and timely manner.
- Troubleshoot technical issues by assisting owners with TV and Internet service problems and escalating when necessary.
- Resolve concerns with care by addressing owner complaints with attention to detail and a customer‑first approach.
- Maintain an organized tracking system to log, monitor, and follow all issues through to full resolution.
- Collaborate with internal departments to ensure requests and concerns are handled promptly and accurately.
- Follow Health and Safety procedures by adhering to all workplace safety protocols.
Support billing needs, account updates, and any additional tasks as assigned by an Owner Relations Manager.
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TV & Internet Operational Support - Winter 26/27
About the role
JOB DESCRIPTION:
As a key member of the TV & Internet Operational Support Team, you will serve as the primary on‑mountain contact for all Big White mountain owners who’ve subscribed to our TV & Internet service. This role supports owners and customers from around the world by handling inquiries, troubleshooting technical issues, and ensuring smooth operational and billing processes.
We are looking for a tech‑savvy, customer‑focused individual who can deliver friendly, efficient, and professional support while maintaining a highly organized system for tracking issues and seeing them through to full resolution.
Ideal Candidate:
- Post‑secondary education or experience in Hospitality Operations, Administration, or Technical Support is an asset.
- Strong technical aptitude with the ability to learn and understand TV/Internet systems.
- Excellent communication, organization, and time‑management skills.
- Ability to work both independently and collaboratively, with flexibility around shifting priorities.
- 100% customer‑service oriented, with a calm and solutions‑focused approach.
- Energetic, positive, and able to contribute to a supportive team environment.
- Strong computer skills, especially with Microsoft Office.
- Availability to work weekends and holidays.
RESPONSIBILITIES OF THIS POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Provide accurate service information by developing a strong understanding of Big White’s TV/Internet services.
- Respond to inquiries by handling a high volume of calls and emails in a professional and timely manner.
- Troubleshoot technical issues by assisting owners with TV and Internet service problems and escalating when necessary.
- Resolve concerns with care by addressing owner complaints with attention to detail and a customer‑first approach.
- Maintain an organized tracking system to log, monitor, and follow all issues through to full resolution.
- Collaborate with internal departments to ensure requests and concerns are handled promptly and accurately.
- Follow Health and Safety procedures by adhering to all workplace safety protocols.
Support billing needs, account updates, and any additional tasks as assigned by an Owner Relations Manager.